Contact Center Agent Fulltime & Great Benefits! (In person)

Wilberts Inc.•Williamson, NY

11d•$0 - $18•Onsite

About The Position

The contact center agent is responsible for communicating with customers through all communication channels by responding to questions, vehicle part inquiries, troubleshooting problems, and providing information about the company's products and services. Additionally, they are responsible for ensuring the growth of company vehicle inventory by providing quotes and encouraging all customers to sell their vehicles to any Wilbert’s entity. The contact center agent should be highly motivated, analytical, and goal-oriented to be successful in this role.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Experience or knowledge in the automotive industry.
Regularly required to sit for an extended period of time, use hands, and talk or hear.
Frequently required to climb or balance and stoop, kneel, crouch, or crawl.
Must be able to lift and/or move up to 50 pounds.
Must be able to occasionally lift and/or move up to 100 pounds.

Nice To Haves

Previous experience is a benefit but is not required.
New members will be provided with the proper training and equipment to do the job at task.

Responsibilities

Handles a large volume of inbound and outbound calls in a timely manner
Provides exceptional customer service to customers and vendors over the phone, via e-mail, text, and web chat while providing quotes and arranging the purchase of vehicles for Wilbert’s facilities.
Maintains accuracy in the documentation of vehicle information into the proprietary program ARTHUR and Wilbert’s Purchasing database.
Consistently displays a proactive mindset to identify issues and opportunities in order to best communicate with customers.
Communicates and documents appointments with customers and/or contract tow vendors for vehicle pick-ups.
Actively pursues leads and potential vehicle sources to ensure vehicle inventory is continuously flowing and increasing.
Ensures compliance with organizational, state, and federal vehicle purchasing policies, procedures, and regulations.
Follows all safety policies and procedures.
Other duties as assigned.