CONTACT CENTER AGENT - 73006659

State of Florida•Tallahassee, FL

4d•Onsite

About The Position

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. This is a Contact Center Agent - Revenue Specialist II position in the General Tax Administration Program, Taxpayer Services Process, Collections Unit. The incumbent aids taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and takes appropriate actions to resolve accounts. The incumbent also examines and updates departmental or taxpayer records and may contact taxpayer or other departmental personnel for final resolution, and assists taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.

Requirements

Administrative, secretarial, clerical, or financial experience.
Customer service experience.

Nice To Haves

College education from an accredited institution can substitute for the required work experience.

Responsibilities

Aids taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and takes appropriate actions to resolve accounts.
Examines and updates departmental or taxpayer records.
May contact taxpayer or other departmental personnel for final resolution.
Assists taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.
Answer a large volume of calls up to 7.5 hours a day.