CONTACT CENTER AGENT - 73002454
About The Position
This is a Contact Center Agent - Revenue Specialist II position in the General Tax Administration Program, Taxpayer Services Process, Spanish Collection Unit. The incumbent aids taxpayers via telephone and written correspondence concerning departmental billings and delinquencies and takes appropriate actions to resolve accounts. The incumbent examines and updates departmental or taxpayer records and may contact taxpayer or other departmental personnel for final resolution. Additionally, the incumbent assists taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.
Requirements
- Administrative, secretarial, clerical, or financial experience.
- Ability to communicate effectively in English and Spanish.
- Customer service experience.
Nice To Haves
- College education from an accredited institution can substitute for the required work experience.
Responsibilities
- Aid taxpayers via telephone and written correspondence concerning departmental billings and delinquencies.
- Take appropriate actions to resolve accounts.
- Examine and update departmental or taxpayer records.
- Contact taxpayer or other departmental personnel for final resolution.
- Assist taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules.
- Answer a large volume of calls up to 7.5 hours a day.
Benefits
- career training
- tuition waivers
- paid vacations
- insurance
- retirement programs
- health insurance
- life insurance
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
