Contact Center Advocate | Full-Time

Avadian Credit Union•Hoover, AL

2d•Onsite

About The Position

Serve as a liaison between members and the Credit Union to assist members with their Credit Union needs. Provide account information to members, and promote and cross-sell Credit Union products and services.

Requirements

Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
Must be able to operate calculator, computer systems, phone/voice mail system, and all other equipment necessary to perform job.
Must have the proven ability to provide quality service to our members.
Must be able to understand the importance of positive voice tones and express oneself clearly.
Must be able to handle high levels of stress.
Working hours are from 8:00 AM to 5:00 PM CST. Saturday rotations are required from 9:00 AM to 1:00 PM CST.

Nice To Haves

Minimum of one year of similar or related experience preferably in a financial institution preferred.

Responsibilities

Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries.
Follow-up on services offered to each member in a timely manner.
Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards.
Access, input, and retrieve member information in core system and other supporting operating systems.
Make concerted effort to handle all matters at the first point of contact.
Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell.
Effectively manage time off the phones to meet job requirements.
Work on Saturdays as assigned
Perform other duties as assigned by the supervisor and officers of the credit union.