Contact Center Advocate I
About The Position
Join our dynamic Contact Center team at Henry Ford Health, where we serve as the first point of contact for patients across multiple practice groups and locations. Our team is dedicated to providing exceptional customer service, ensuring every caller feels welcomed and supported. We pride ourselves on being the front door to Henry Ford Health, advocating for patients and anticipating their needs with efficiency and care. Our department is committed to fostering a collaborative environment where every team member plays a vital role in delivering seamless patient experiences.
Requirements
- High school diploma or G.E.D. equivalent.
- Two years of customer service experience.
- Strong computer skills and working knowledge of Microsoft Office products.
- Excellent communication skills, both verbal and written.
- Strong listening skills and the ability to instruct others.
- Ability to make sound decisions and multi-task effectively.
Nice To Haves
- Associate's degree in business or related field.
- Previous HFHS clinical/customer service experience.
Responsibilities
- Schedule patient appointments for specified practice groups and multiple locations.
- Perform new patient registration and update registration and insurance information.
- Respond to telephone inquiries from all callers/customers with professionalism and care.
- Follow established protocols for prescription requests and messaging.
- Advocate on behalf of callers/customers to ensure their needs are met.
- Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.
Benefits
- Collaborative opportunities
- Mission-driven work
- Continuous learning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
