Contact/Call Center Representative, Records and Library

ASRC Federal • Chicago, IL

2d • Onsite

About The Position

ASRC Federal, a leading government contractor, is seeking a Call Center/Contact Center professional with one year of supervisory or “lead” experience and an associate or bachelor’s degree to support the Environmental Protection Agency (EPA) on a nationwide contract providing library and records management services. The company offers a culture that provides professional development and team collaboration.

Requirements

• Associate or bachelor's degree and one (1) year of experience that has been as a team lead, or supervisor in a library/records environment, or an office, contact/call center, retail, or food industry.
• Experience with MS Office including SharePoint.
• Excellent customer service skills with proven communication skills for dealing with the general public over the phone and in email correspondence.
• Ability to answer incoming calls from the Public related to a variety of topics related to the EPA.
• Ability to pass a government background investigation which requires Permanent Residency or US Citizenship.

Nice To Haves

• Call or Contact Center experience or switchboard experience is a strong plus.
• Experience with Avaya phone system is a plus.

Responsibilities

• Responds to customer inquiries and ensures prompt customer service to the public trying to access different areas of the EPA.
• Utilizes Excel to capture notes on resolving phone calls.
• Return voice mail messages left overnight in a prompt fashion.

Benefits

• health care
• dental
• vision
• life insurance
• 401(k)
• education assistance
• paid time off
• PTO
• holidays
• any other paid leave required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree