Contact/Call Center Representative, Records and Library
About The Position
Agile Decision Sciences (ADS), a subsidiary of ASRC Federal, is seeking a Call Center/Contact Center professional with one year of supervisory or “lead” experience and an associate or bachelor’s degree. If you have been a team lead over volunteers or team members in the retail or food industry, or if you have worked as a Library Aide/Technician we encourage you to apply to this position. ASRC Federal proudly supports the Environmental Protection Agency (EPA) on a nationwide contract providing library and records management services. We offer a culture that provides professional development and team collaboration.
Requirements
- Associate or bachelor's degree and one (1) year of experience that has been as a team lead, or supervisor in a library/records environment, or an office, contact/call center, retail, or food industry.
- Experience with MS Office including SharePoint.
- Excellent customer service skills with proven communication skills for dealing with the general public over the phone and in email correspondence.
- Ability to answer incoming calls from the Public related to a variety of topics related to the EPA.
- Ability to pass a government background investigation which requires Permanent Residency or US Citizenship.
Nice To Haves
- Call or Contact Center experience or switchboard experience is a strong plus.
- Experience with Avaya phone system is a plus.
Responsibilities
- Responds to customer inquiries and ensures prompt customer service to the public trying to access different areas of the EPA.
- Utilizes Excel to capture notes on resolving phone calls.
- Return voice mail messages left overnight in a prompt fashion.
Benefits
- professional development
- team collaboration
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
