Consumption Leader

Anglian Water Services • Lincoln, NE

15h • Hybrid

About The Position

We’re looking for a Consumption Leader to shape how customers use water, influence behaviour at scale, and deliver meaningful change across our region. This is a senior leadership role within our Billing, Collections & Consumption team, with real ownership of water‑saving strategies, customer engagement programmes and regulatory outcomes.

Requirements

• Strong experience in water or energy efficiency, consumption or resource management
• Proven leadership in delivering programmes or projects at scale
• The ability to influence a wide range of internal and external stakeholders
• Excellent communication skills — from community conversations to regulatory reporting
• Tenacity, creativity and a passion for driving meaningful behaviour change
• A degree (or equivalent experience) and a natural curiosity for what works best for customers

Responsibilities

• Lead the strategic direction and delivery of behaviour‑change initiatives that support key performance commitments (PCC and CMEX), ensuring customers are engaged, informed and motivated to use water wisely.
• Designing and delivering customer engagement and behaviour‑change strategies
• Working closely with regulators and external partners (EA, Ofwat, Defra and industry groups)
• Shaping and delivering plans within the Water Resources Management Plan (WRMP) and AMP programmes
• Leading water‑saving initiatives including smart meter consumption journeys, customer side leakage and smart devices
• Managing and inspiring Consumption Project Managers to deliver joined‑up, customer‑first outcomes
• Using insight and segmentation to tailor messages that genuinely resonate
• Collaborating with Communications, Operations and Customer Services to deliver consistent, impactful messaging
• Use data to drive performance and enhance digital customer journeys
• Lead with purpose — creating a positive, inclusive and safe environment where people can do their best work.
• Actively role‑model our ‘Safer Every Day’ culture.

Benefits

• Personal private health care
• Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
• 24-hour Virtual GP service for you and your household
• 26 days annual leave – rising with length of service and the ability to buy more
• Life assurance (up to 8 x salary)
• Personal accident cover (up to 5 x salary)
• Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
• Bonus scheme
• Flexible benefits and working culture to support your wellbeing and lifestyle.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior