Consumer Underwriter

Lake Trust Credit Union

About The Position

The Consumer Underwriter role is more than just a job; it's a way to live and support members through various life events. The worth of this work is measured by its impact on the community and the people it serves. This position involves being a lead underwriter for DROs, handling questions about indirect applications, and having the authority to review and decide on member loan appeals. The role requires underwriting direct and indirect consumer loans across all delivery channels, including home equity loans, approving home appraisals and boat surveys, and reviewing home equity title work policies and Mortgage Investment Offerings. The underwriter will make decisions to approve, counter-approve, or deny loan requests for both internal and external members, regularly communicate with internal members regarding consumer loans, and make moderately complex loan decisions based on borrower worthiness to meet membership needs and company lending objectives. A key aspect of the role is consistently delivering high-quality, knowledgeable, and responsive service, while also identifying cross-sell opportunities to improve members' financial well-being.

Requirements

High School Diploma (GED) is required.
Three or more years consumer underwriting OR related experience required (for Level II).
Five or more years risk base consumer underwriting OR related experience required (for Level III).
Previous financial institution experience (for Level III).
Proven ability to support a strong member service culture.
Excellent problem-solving and communication skills.
Flexible work schedule meeting the needs of the membership and dealerships.

Responsibilities

Be a lead underwriter for DROs to contact with questions pertaining to indirect applications.
Review and decision member loan appeals.
Underwrite direct and indirect consumer loans received through all delivery channels.
Underwrite home equity loans, approve home appraisals and boat surveys.
Review and approve home equity title work policies.
Review Mortgage Investment Offerings.
Make decisions to approve, counter approve or deny loan requests for internal and external members.
Regularly communicate with other internal members and respond to questions concerning consumer loans.
Make moderately complex loan decisions based on the overall worthiness of the borrower to achieve meeting our memberships borrowing needs and Company lending objectives.
Consistently deliver high quality, knowledgeable and responsive service to the internal team members.
Look for cross-sell opportunities and work with loan originators to develop multiple options for our membership to improve their financial well-being.
Collaborate with leadership to run department meetings.
Train Consumer Loan II underwriters on Mortgage Center IOs, home equity loans and personal/business tax returns.
Underwrite various consumer loan applications from delivery channels and analyze the information provided.
Request additional information from team members as required.
Mentor Consumer Level II on complex loans or issues on documentation for the loan request.
Functions as a primary point of contact via multiple communication channels for: Dealer Relations Officers, indirect dealers and internal members, for communication related to underwriting decisions.