Consumer Titles Specialist I

Bellco Credit Union • Greenwood Village, CO

11d • $22 - $24 • Onsite

About The Position

Thank you for your interest in Bellco Credit Union! We’re a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You’re a part of something more at Bellco—a place you can be proud of.

Function Description: The Consumer Titles Specialist II will collaborate with the Consumer Servicing team. This role is key to ensuring the seamless end to end title process of collateralized loans and leases. Responsibilities include processing paid in full reports, resolving rejections, incoming loan packages, unperfected lien outreach for direct and indirect collateralized loans, processing incoming perfected titles, out of state transfer requests and completing title documents while also supporting inbound and outbound calls. Reverse shadowing and training overview and support of specific tasks are also required. This position must have excellent customer service skills in all interactions, including de-escalating scenarios with an aptitude for shifting priorities based on business needs and work collaboratively with their team members, credit union staff and members.
Reports to: Supervisor – Consumer Titles
Supervisory or Managerial Responsibility: None
Contacts: All levels of credit union employees and members

Requirements

• Associates degree in related field or equivalent experience preferred
• Minimum 2 years preferably in customer/member service role.
• Minimum 1 year experience with titles required.
• Knowledge of MicroSoft Office (Word, Excel, Outlook, PowerPoint).
• Basic knowledge of Consumer Lending originations or financial industry experience preferred
• Ability to understand and execute tasks within Service Level Agreements (SLAs), required
• Ability to solve problems and analyze with a high degree of accuracy
• Effective time management with the ability to prioritize workload based on department requirements and member needs while working in a fast paced, deadline drive environment
• Ability to work independently while promoting a positive team environment
• Perform basic mathematical computations
• Effectively communicate verbally and in writing, comprehend materials and follow instructions
• Exercise good judgement/reasoning and resourcefully solve routine problems
• Organize and handle multiple tasks and prioritize
• Handle confidential/sensitive information
• Exhibit excellent customer service skills.

Nice To Haves

• Basic knowledge of Consumer Lending originations or financial industry experience preferred

Responsibilities

• Processing paid in full reports
• Resolving rejections
• Processing incoming loan packages
• Unperfected lien outreach for direct and indirect collateralized loans
• Processing incoming perfected titles
• Out of state transfer requests
• Completing title documents
• Supporting inbound and outbound calls
• Reverse shadowing and training overview and support of specific tasks
• Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments while holding staff accountable to standards.
• Review and support all activities associated with Consumer Processing. Includes day-to-day relationships, setting and accomplishing priorities, while maintaining a high level of productivity, and quality standards.
• Ensure compliance with regulatory, and Agency requirements including but not limited to SCRA, Fair Credit Legislation, and CFPB.
• Ensure accuracy and completion of activities associated with the processing of all consumer title processes in effort to minimize rejections/delays.
• Tracking individual productivity and results to maintain and meet established team & department SLAs
• Responding to all member inquires and questions while providing excellent member service related to transitions via outbound and inbound calls and email
• Interact with governmental agencies and dealerships assisting them with error resolutions, lien perfections and general title questions while creating solutions and determining when scenarios should be escalated
• Support and execute timely follow up on unperfected liens for direct and indirect collateralized loans, providing support and solutions for timely resolution.
• Report on vendor performance and service standards to management team as necessary.
• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Comply with all organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
• Adheres to safe working practices and always follows all organizational safety policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.
• Ensure strict confidentiality of all records and PII.

Benefits

• Medical
• Dental
• Vision
• 401 (k) with company match
• Supplemental Life Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Bonuses for the following roles: Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals. Exempt branch roles may earn quarterly bonuses for production and team goals. Exempt non-branch management roles may be eligible for an annual managerial bonus. Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree