Consumer Supports and Training Program Coordinator

Commonwealth of Massachusetts•North Middleboro, MA

8d•Onsite

About The Position

The Department of Developmental Services (DDS) is seeking a Consumer Supports and Training Program Coordinator to lead agency-wide training initiatives and serve as the Human Rights Coordinator for three Human Rights Committees. This role involves leading training for over 600 staff and supporting approximately 215 individuals by assessing their training and support needs. The coordinator will collaborate with executive leadership to ensure training programs and support services are effective, compliant, and aligned with the DDS mission.

Requirements

Familiarity with state and federal regulations related to human services, training compliance, and incident reporting systems, including HCSIS and MassAchieve.
Understanding of adult learning principles and training program development methods.
Experience with organizational operations, administrative practices, and program evaluation techniques.
Understanding of person-centered planning, treatment safeguards, and rights protections for individuals receiving services.
Proficiency with data management systems and reporting requirements for staff training and compliance tracking.
Familiarity with continuous quality improvement practices and performance measurement.
Strong supervisory skills, including guiding, developing, and evaluating staff.
Excellent written communication skills for developing policies, reports, and formal correspondence.
Four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.
At least one year of supervisory capacity experience.

Nice To Haves

Understanding of agency-specific Human Rights Committee processes, expectations, and internal approval workflows.
Detailed understanding of internal policies, procedures, administrative processes, organizational structure, and their application to day-to-day operations.
Proficiency with agency training systems, reporting tools, and databases, including MassAchieve and HCSIS, as well as incident reporting and documentation requirements.
Understanding of agency culture, priorities, key stakeholders, decision-making channels, and long-term goals.
Advanced policy development and revision skills, including translating regulatory requirements into practical procedures aligned with agency standards.
Data analysis and reporting skills to identify trends, gaps, training needs, and opportunities for organizational improvement.
Supervisory, facilitation, and training delivery skills to support staff development and meet program needs.
Practical problem-solving and sound decision-making skills for addressing operational and human rights concerns, including urgent and after-hours situations.
Strong communication, collaboration, and relationship-building skills for working across departments and with leadership, staff, individuals supported, and external stakeholders.
Effective time and priority management skills, including adapting to changing policies and priorities and independently coordinating projects, initiatives, and special assignments from planning through implementation.

Responsibilities

Provide supervision and guidance to Training Technicians and oversee all phases of training programs, including development, implementation, evaluation, and continuous improvement to meet organizational needs.
Serve as the Human Rights Coordinator for three Human Rights Committees and promote the protection of individual rights throughout the agency.
Develop and deliver human rights training to individuals supported by the agency and staff to promote self-advocacy, awareness, and understanding of individual rights.
Meet with Human Rights Officers at least twice per year to review concerns, identify trends, and support effective human rights practices.
Identify and coordinate external training resources and opportunities to enhance staff development and improve outcomes for individuals supported by the agency.
Actively participate in multiple committees, including Human Rights, Risk Management, Diversity, and Regional/Agency Training Committees, and contribute to policy development, risk mitigation, educational opportunities, and continuous organizational improvement.
Support educational initiatives, including programs such as the DDS/LPN Program.
Recruit and onboard Human Rights Committee members by maintaining relationships with local law schools, reviewing committee documentation, and communicating recommendations to senior leadership for appropriate action and oversight.
Coordinate administrative operations and support staff by evaluating workflows, identifying opportunities for improvement, and implementing corrective actions to promote efficiency and compliance.
Direct agency-wide training operations, including maintaining the training database, producing required reports such as MassAchieve reports, and ensuring compliance with documentation and regulatory standards.
Conduct evaluation activities for training and mentoring programs, including administering satisfaction surveys, analyzing results, and presenting findings to leadership to support informed decision-making.
Create reports and establish audit systems for agency management related to training needs, individual supports, compliance, and organizational effectiveness.
Coordinate special projects and other initiatives as assigned.