Consumer Support Consultant I

Lennox International • Richardson, TX

21h • Onsite

About The Position

This position works independently to handle a variety of incoming consumer inquiries on Residential HVAC products through a Contact Center. This position responds to questions and requests for information regarding products and dealers to provide the best customer experience possible.

Requirements

• Requires a high school diploma or an equivalent combination of education and experience.
• Excellent verbal, listening and written communication skills.
• Strong customer service skills.
• Ability to handle and diffuse difficult customer situations.
• The ability to provide assistance in a fast paced environment.
• Ability to learn, understand and convey technical information.
• Ability to multitask to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.

Nice To Haves

• Experience with SAP is preferred.

Responsibilities

• Professionally responds to pre-sales and/or post-sales questions from consumers of residential equipment
• Interprets and explains the terms of product warranties
• Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits
• Provide product documentation to consumer if requested
• May assess needs and suggest/promote alternative products or services
• Guide the consumer to the dealer if dealer services are required

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED