Consumer Servicing Spec

Old National Bank•Evansville, IN

2d•$17 - $22•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

High School diploma or equivalent required
Strong verbal and written communication skills.
Ability to read and comprehend instructions, job aids, and basic loan documentation.
Demonstrated attention to detail and commitment to accuracy.
Ability to learn new technology and adapt in a fast-paced, process-driven environment.
Ability to work both independently and as part of a team.

Nice To Haves

associate’s degree in business or a related field preferred.

Responsibilities

Input and upload consumer loan transactions in accordance with established procedures, including direct and indirect loans, renewals, and modifications.
Process loan maintenance requests such as auto debit setup or changes and payment corrections.
Post loan payments received via wire, check, or ACH into the servicing system.
Learn and utilize bank systems and tools (e.g., LoansPQ, Nautilus, Image Centre, Signature) to complete daily responsibilities accurately and efficiently.
Complete Pre-booking quality reviews of all consumer loan types for onboarding.
Monitor and respond to questions or cases submitted by frontline banking center associates, providing guidance or routing items for further review.
Maintain balanced work queues and ensure timely completion of assigned tasks.
Research and assist with resolving documentation or servicing issues using available resources and guidance.
Communicate issues, discrepancies, or trends to the Supervisor for review and resolution.
Collaborate effectively with team members and internal partners to support shared department objectives.