PT Casual Consumer Services Rep - BT Merle Hay

Bankers Trust Company•Des Moines, IA

11d•$18 - $21•Onsite

About The Position

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record. This is a Part Time Casual position averaging 20 hours per week The Consumer Services Representative (CSR) is a front-line banking professional who interacts with customers, verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions. A CSR informs customers of products and services that may meet their financial needs and of any promotions or events. Additional duties for this position may include answering phones, processing returned mail, issuing debit/gift cards and resolving customer issues. This position must be able to work every Saturday morning and be flexible regarding hours.

Requirements

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strong attention to detail
Data entry - speed and accuracy
Strong math skills
Cash handling experience
Strong customer service skills
Analytical and problem solving skills
Strong organizational and planning skills
Ability to multi-task
Excellent communication skills (written and/or oral)
Excellent listening and interpersonal skills

Nice To Haves

High school diploma or equivalent preferred
Previous banking or customer service experience preferred
Cash handling experience preferred

Responsibilities

Processes customer transactions and requests, including but not limited to: deposits, withdrawals, check cashing, payments, safe box entries, address changes, debit and gift card requests
Balances cash drawer and abides by established cash limit
Opens and secures bank premises at closing according to established procedures
Balances branch teller statements
Counts and balances vault and cash drawers accurately
Processes daily and monthly reconcilements
Follows banks policies and procedures as it relates to Audit Controls
Assists with the training of new employees
Follows the Customer Service Excellence Agreement and Sales Ethics Roadmap
Updates customer demographic information on Core System
Identifies customer needs and utilizes product knowledge to recommend solutions
Answers incoming calls and responds to emails promptly
Attends and actively participates in training/committees
Performs other duties as assigned