Consumer Services Representative

Wabash Valley Power Alliance • Markle, IN

3d • Onsite

About The Position

Heartland REMC is now accepting applications for a Consumer Services Representative position. Job responsibilities include, but are not limited to, representing Heartland REMC and Heartland Highspeed Fiber in a friendly and professional manner that positively influences all visitors and contacts. Assists members in establishing, maintaining, and disconnecting electric and fiber services in accordance with the policies established by Heartland REMC and Heartland Highspeed Fiber. Assists members with billing, payment arrangements, and account information, and promotes programs to better serve the consumer. Applicants should have considerable skill in effectively dealing with a variety of people under difficult circumstances. Must be able to listen and respond courteously to members' comments and complaints, resolve problems within the scope of this position, and refer specific problems and inquiries to the appropriate Cooperative personnel. Applicants must be willing to work at either office. Heartland REMC offers a competitive salary and benefits, as well as an opportunity for professional growth. Heartland REMC is an Equal Opportunity Employer

Requirements

• Knowledge of office equipment
• Computer experiences including Microsoft Office products

Nice To Haves

• Associates degree

Responsibilities

• Representing Heartland REMC and Heartland Highspeed Fiber in a friendly and professional manner that positively influences all visitors and contacts.
• Assisting members in establishing, maintaining, and disconnecting electric and fiber services in accordance with the policies established by Heartland REMC and Heartland Highspeed Fiber.
• Assisting members with billing, payment arrangements, and account information.
• Promoting programs to better serve the consumer.
• Effectively dealing with a variety of people under difficult circumstances.
• Listening and responding courteously to members' comments and complaints.
• Resolving problems within the scope of this position.
• Referring specific problems and inquiries to the appropriate Cooperative personnel.
• Willing to work at either office.

Benefits

• Family oriented workplace
• Medical, Dental, and Vision insurance
• Life Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Sick Leave and PTO
• Fully funded Pension
• Traditional 401K and Roth 401K program with a company match
• 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree