Consumer Services Coordinator - Job #1107
About The Position
The Consumer Services Coordinator provides information, advocacy, and service arrangement for consumers and families. This role involves participation in the development of program plans for individuals, monitoring and evaluating these plans, and revising them as necessary. The coordinator will identify and arrange services for individuals and their families, document activities, and complete forms and reports in accordance with regulations and NLACRC policies. They will also serve as an advocate for individuals served by community agencies, schedule and attend interdisciplinary meetings, and identify barriers to service delivery. The position requires implementing culturally sensitive strategies that embody empathy, trust, and respect, and comfort working in underserved and non-traditional office settings. Additionally, the role includes rotating officer-of-the-day duties, assisting co-workers, providing case coverage, and offering emergency on-call services when required.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
- Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills.
- Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location.
- Must be comfortable working with a high degree of independence.
- Frequent telephone, virtual, and out-of-office meetings required.
- Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
- Bilingual Spanish may be required dependent upon position.
Nice To Haves
- A Master’s degree in a related subject may be substituted for experience.
Responsibilities
- Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
- Identify and coordinate services for individuals and their families.
- Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
- Serve as an advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
- Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
- Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.
Benefits
- Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
- Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
- Pre-Tax Flexible Spending Account for eligible health care expenses
- Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
- No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
- No cost Vision plan for employees and eligible dependents
- Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
- NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
- Participate in the Public Service Loan Forgiveness program
- Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
- Holidays – NLACRC offers 12 paid holidays throughout the year
- Most positions are offered a hybrid – remote option
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
