Consumer Services Coordinator - Bilingual (ARM) - Job #375
About The Position
North Los Angeles County Regional Center (NLACRC) is seeking a Consumer Services Coordinator who is bilingual in Armenian. This role involves participation in the development, monitoring, and revision of program plans for individuals with intellectual and developmental disabilities. The coordinator will identify and coordinate services, complete documentation, and serve as an advocate for individuals. Responsibilities include scheduling and attending interdisciplinary meetings, identifying barriers to service delivery, and implementing culturally sensitive strategies. The position also requires rotating officer-of-the-day duties, assisting coworkers, providing case coverage, and performing emergency on-call services as needed. The role is community-based, requiring meetings with individuals and families in their homes or community settings, and necessitates a high degree of independence. Frequent telephone, virtual, and out-of-office meetings are expected.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or related human services field.
- Two years of related experience.
- Bilingual (Russian language).
- Valid California Driver’s License and reliable transportation.
- Bilingual Russian required.
Nice To Haves
- A Master’s degree in a related subject may be substituted for experience.
- Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills.
- Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Most positions are offered a hybrid – remote option.
Responsibilities
- Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
- Identify and coordinate services for individuals and their families.
- Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
- Serve as an advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
- Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
- Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.
Benefits
- Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
- Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
- Pre-Tax Flexible Spending Account for eligible health care expenses.
- Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
- No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
- No cost Vision plan for employees and eligible dependents.
- Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
- NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
- Participate in the Public Service Loan Forgiveness program.
- Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time.
- Holidays – NLACRC offers 12 paid holidays throughout the year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
