Consumer Service Representative I

Texas L P•Cortez, CO

5d•Onsite

About The Position

Join our Consumer Service Team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day. Look around your home, and you'll find us everywhere. The Consumer Service Representative serves as the primary contact for our consumers, responsible for providing outstanding customer support and service. This role involves independently solving a variety of challenges with limited supervision and handling incoming telephone calls or emails efficiently and accurately. Inquiries will include product troubleshooting, sales orders, warranty replacements, and product specifications. This representative is meeting or is trending towards meeting their required KPIs and consistently delivers excellent customer service, makes recommendations to meet consumer needs, and promotes products to ensure company growth and profitability. This role requires continuous learning and adaptability and is the foundation for the skills needed to be successful within the department. This position plays a key role in demonstrating a favorable image of the organization, maintaining brand integrity, and contributing to the overall success of the company.

Requirements

Consumer Goods Customer Service experience.
Experience with Bluetooth, App, and Wi-Fi connectivity devices.
Excellent verbal and written communication skills.
Ability to understand and follow oral and written instructions.
Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point).
Ability to sit for extended periods of time.
Ability to take 12+ calls per hour.
Must be dependable and prompt.
High School Diploma or General Equivalency Degree
1+ years in call center or retail experience
Authorized to work in the United States on a full-time basis

Responsibilities

Answers phone and e-mail inquiries to ensure consumer satisfaction by a variety of methods within the established guidelines.
Checks inventory and issues of replacements and/or credit to consumers for damaged or defective products.
Provides product information, including product features and benefit information to the consumer.
Accurately logs all calls or emails into CRM (Kustomer or Oracle based).
Responds to consumer e-mails.
Follow up with consumers, including making outbound calls.