Consumer Service Representative 1

Rusk County Electric Co-op•Henderson, TX

2d•Onsite

About The Position

At this entry level position, the employee is learning duties and responsibilities with close supervision, and may perform the day-to-day office operations; not limited to, but including: Receives payments coming into office and night depository and posts payments to accounts receivable. Balances and summarizes daily collections. Reconciles and balances mail daily. Receives requests in person and by phone for resolution of problems with billing, address changes, readings, and related areas and makes job orders as necessitated. Greets people who come into office and handles their requests or forwards to appropriate person. Checks computer printouts of transactions keyed the previous day. Maintains records of meters that are tested or retired. Operates and maintains office and billing related machines and hardware. Mains files, keeps records, logs of activities, and performs other relatively routine clerical tasks. Performs other duties as assigned or as required by the position.

Requirements

Graduation from high school required.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must possess and maintain current a valid Texas driver's license.
Must pass a pre-employment urinalysis drug screen to be eligible for hire.
Must consent to permit the Cooperative's designated medical doctor to perform a physical examination as prescribed by the Cooperative if offered a job.

Nice To Haves

Courses in typing and related business areas highly desirable.
Prior clerical or supporting experience in electric utility work highly desirable.
Proficiency in and prior experience with general office machines highly desirable.
Bilingual in English and Spanish highly desirable.

Responsibilities

Receives payments coming into office and night depository and posts payments to accounts receivable.
Balances and summarizes daily collections.
Reconciles and balances mail daily.
Receives requests in person and by phone for resolution of problems with billing, address changes, readings, and related areas and makes job orders as necessitated.
Greets people who come into office and handles their requests or forwards to appropriate person.
Checks computer printouts of transactions keyed the previous day.
Maintains records of meters that are tested or retired.
Operates and maintains office and billing related machines and hardware.
Maintains files, keeps records, logs of activities, and performs other relatively routine clerical tasks.
Performs other duties as assigned or as required by the position.