Consumer Service Manager (Remote -Dallas/Austin, TX)

GE Appliances, a Haier company • Austin, TX

1d • Remote

About The Position

GE Appliances, a Haier company, is seeking a Consumer Service Manager to lead and support approximately 41 union and non-union hourly major appliance repair technicians across Austin, Dallas, Oklahoma City, and Tulsa. This is a work-from-home role with frequent regional travel for technician meetings, safety audits, training, and hands-on performance management. The manager is accountable for developing the team, achieving performance goals, and managing profits and losses for assigned areas.

Requirements

• Bachelor’s degree or seven years of equivalent work experience.
• At least seven years of work experience.
• At least two years of supervisory experience managing employees.
• Experience managing a profit and loss center or similar.
• Ability to travel up to 50%.
• Ability to work from a home office.
• Excellent interpersonal, communication, teamwork, and facilitation skills.
• Strong business acumen.
• Primary residence within commuting distance of the listed territories: Austin, Dallas, or Oklahoma City.
• Legally authorized to work in the United States at the time of hire and able to maintain authorization without current or future employer or school sponsorship.

Nice To Haves

• Experience managing a remote workforce.
• High level of personal accountability.
• Proven track record of achieving results and goals.
• Basic knowledge of Microsoft Office.
• Previous GE Appliances Factory Service or other appliance service experience.
• Supervisory experience managing at least 20 employees.
• Experience managing approximately $3 million in costs.

Responsibilities

• Manage, coach, and develop a dispersed workforce of 41 appliance repair technicians to achieve team objectives and goals.
• Motivate employees to meet daily targets, hold them accountable for performance, and provide feedback as needed.
• Review metrics and customer feedback to identify performance opportunities and develop action plans.
• Coach employees on handling difficult conversations and complicated situations.
• Conduct recurring team meetings with employees.
• Use problem-solving and conflict-resolution skills.
• Manage profits and losses for assigned areas.
• Maintain knowledge of industry standards and practices, achieve safety compliance program and training requirements, and focus on workers’ compensation recordable rates.
• Travel throughout the region to conduct technician meetings, safety audits, training, and hands-on performance management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager