Consumer Sales Representative
About The Position
The Consumer Sales Representative plays a critical role in driving revenue for Individual Administrative Services (IAS) by engaging prospects, educating them on individual insurance solutions, and closing sales. This position blends consultative sales with high-touch customer engagement and is responsible for converting inbound leads, responding to quote requests, and supporting escalations that impact sales outcomes. In this fast-paced contact center environment, you’ll handle inbound calls, chats, and online inquiries while actively identifying customer needs, presenting solutions, and guiding prospects through enrollment. The hours for this hybrid position will be 10:30 am-7:00 pm, M-F.
Requirements
- High school diploma or equivalent with two years of sales related business experience
- Must have or be willing to obtain Resident Accident and Health Insurance license and Non-Resident license in reciprocal states within 3 months (Delta Dental will facilitate process and provide study time)
- Computer skills, including experience with MS Office Suite applications
- Ability to actively listen and understand information to direct consumers to appropriate product
- Ability to communicate information clearly and confidently to assist customers as needed
- Strong interpersonal, written and oral communication skills
- Self-motivated and directed
- Analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks
- Must be well-organized and attentive to detail
- Persuasive selling skills with strong customer service orientation
- Ability to operate a computer keyboard, mouse and to handle other computer components
Nice To Haves
- Sales and inbound/outbound contact center experience preferred
- Experience working in a team-oriented, collaborative environment
Responsibilities
- Develop expert-level knowledge of IAS products, services, and benefit designs to confidently position and sell solutions
- Consistently meet or exceed Contact Center sales KPIs and performance metrics
- Manage high-volume inbound sales calls and digital inquiries from prospective customers
- Educate prospects on dental insurance products and close sales using a consultative selling approach
- Follow up with prospects to overcome objections, provide additional information, and complete enrollment
- Leverage CRM and sales tools to track leads, manage pipelines, and support conversion efforts
- Identify upsell and cross-sell opportunities where appropriate
- Support internal agents and external partners with sales-related inquiries and referrals
- Participate in team meetings, sales coaching sessions, and performance reviews
Benefits
- health and dental insurance
- employer match within our 401(k) retirement plan
- generous Paid Time Off program
- Structured training and support to obtain insurance licensing
- opportunities to build a long-term career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
