Consumer Reviewer Administrative Manager

Tanaq Management Services LLC•Frederick, MD

3d•$125,000 - $155,000•Hybrid

About The Position

Tanaq Management Services (TMS) is seeking a Consumer Reviewer Administrative Manager to support a proposed Biomedical Research Application Evaluation and Support (BRAES) contract serving the Defense Health Agency (DHA) and Congressionally Directed Medical Research Programs (CDMRP). The position leads administrative operations for patient, caregiver, survivor, advocate, and other consumer reviewers participating in biomedical research peer review. This is a hybrid remote position based in the United States, preferably in Maryland. Occasional travel and onsite work at the client site in Fort Detrick, Maryland, or other designated client locations may be required. The full-time position is contingent upon contract award and funded work authorization.

Requirements

Five to seven years of experience managing consumer, patient advocate, community stakeholder, volunteer, or research reviewer participation programs.
Experience leading staff responsible for outreach, recruitment, reviewer administration, or stakeholder engagement.
Experience establishing relationships with patient advocacy, community, healthcare, support, military, Veteran, or similar organizations.
Strong administrative management, training coordination, communication, stakeholder engagement, and records-management skills.
Ability to communicate sensitively and effectively with diverse reviewer communities and individuals with varying medical or scientific backgrounds.
Ability to manage multiple deadlines, reviewer assignments, and program priorities.
Strong written and verbal communication, organizational, problem-solving, and interpersonal skills.
Must be a United States citizen, per contract requirement.
Must be able to obtain and maintain a favorable T1 security investigation and a favorably adjudicated National Agency Check with Inquiries (NACI) clearance.

Nice To Haves

Experience supporting DHA, CDMRP, or a comparable Department of Defense or federal consumer-reviewer program.
Experience with federal biomedical research, scientific peer review, patient advocacy, public health, or research evaluation programs.
Experience supervising consumer reviewer, patient advocacy, or stakeholder engagement staff.
Bachelor’s degree in public health, healthcare administration, social work, communications, health sciences, or a related field preferred. An equivalent combination of education and directly relevant experience may be considered.

Responsibilities

Lead consumer reviewer administration, engagement, and support across assigned programs.
Develop strategies to identify, recruit, screen, onboard, prepare, and retain consumer reviewers.
Manage consumer reviewer nomination and outreach processes, including Consumer Outreach Plans.
Build relationships with patient advocacy, community, healthcare, support, military, and Veteran organizations.
Supervise Consumer Reviewer Administrators and coordinate workloads and resources.
Coordinate reviewer orientation, training, communications, participation records, and panel assignments.
Support reviewers with documentation, scheduling, system access, review materials, confidentiality, conflict-of-interest requirements, and other participation needs.
Maintain accurate records of reviewer eligibility, confidentiality acknowledgments, conflicts of interest, and participation requirements.
Collaborate with scientific review leadership to integrate consumer reviewers into peer-review panels while preserving their independent perspectives.
Monitor deadlines, reviewer availability, participation issues, replacement needs, and applicable reimbursement or honoraria processes.
Prepare status reports, identify recruitment or participation gaps, and implement approved process improvements.
Ensure activities comply with Government requirements, schedules, policies, and approved procedures.