Consumer Response Specialist
About The Position
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,300 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia. We are looking for an on-site Customer Response Specialist at our Brampton office. The successful candidate will have experience in a similar customer service role either from a call centre, or from the retail sector. This position is 100% on site in Brampton.
Requirements
- University or college graduate required
- 2 years customer service, marketing, or retail experience
- Ambitious, curious, willing-to-learn personality
- Patient and calm demeanour to handle customer complaints and solve problems
- Must be adept with MS Word and Excel
- Well-spoken with strong verbal and written English skills.
Nice To Haves
- Experience using a CRM such as Zoho or Salesforce an asset
- French is an asset
- Interest in career progression and expanding responsibility over time
Responsibilities
- Field incoming calls and emails from prospective customers to provide information about the company and products, and dispatch these leads accurately and in a timely manner
- Ensure data integrity for leads and lead management process in our CRM (Zoho)
- Prepares summary reports using Excel, assists with reports for leads, web traffic
- Assist with customer service issues and complaints to support a fast and satisfactory resolution by liaising with sales and dealer customers
- Collates and sends brochure and samples to dealers
- Liaises with sales team to ensure lead allocations are accurate and updated in the CRM
- Conducts customer satisfaction survey research from time-to-time
- Collaborates with the marketing team and contributes with ideas, feedback gained from end users and suggested improvements
- Supports various marketing activities such as web site updates, responding to comments on social media or Google reviews
- Assists with trade show coordination and other events
- Supports Manager with growing the team’s skills and contributions to success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
