Consumer Research Supervisor - Richmond, Virginia

Celerion•Richmond, VA

3d•Onsite

About The Position

Responsible for operation and management of all departmental functions for research performed at the Consumer Opinion Center in Richmond, Virginia. Ensure compliance, quality, and client satisfaction. Provide Celerion oversight to all panel activity associated with the Consumer Opinion Center.

Requirements

Bachelor's degree in Business, Social Research
Two years of progressive consumer research experience preferred
Proven organizational skills
Ability to manage multiple priorities
Excellent oral and written communication skills
Ability to work without close supervision
Ability to work hours required for study conduct
Experience in conducting qualitative and/or quantitative research preferred
Ability to work flexible schedule
Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes
Will work in a general office environment with the use of computer, printer, telephone, copier, fax, and calculator.
According to the Code of Virginia 18.2-371.2B , employees must be 21 years of age to work around tobacco products.

Responsibilities

Responsible for execution of departmental objectives and adherence to company policies and procedures
Ensure that all Market Research staff are properly trained to support all studies at the Consumer Opinion Center
Responsible for weekly scheduling of Consumer Research Coordinators to support research
Hire, train, write performance reviews and discipline associates as necessary
Address client complaints, staff complaints and study participant complaints through resolution according to policies and procedures
Maintain clean and orderly research areas within the Consumer Opinion Center
Ability to build/manipulate ballots within the sensory evaluation software
Able to work with form creation software to create surveys and research documentation
Assess and take action as special situations occur in study conduct
Monitor assigned research rooms to ensure activities are in compliance with research protocol
Compile and report metrics to Site Director, including but not limited to: Census Reports Panel Attendance Reports
Ensure compliance and quality
Respond to Quality Assurance audits in a timely matter