Consumer Relations Coordinator - BAILA Grant

NORTHEAST VALLEY HEALTH CORPORATION • Los Angeles, CA

1d

About The Position

The Consumer Relations Coordinator (CRC) is a client centered individual who performs duties linking patients and families with third party payer programs, health and behavioral benefit services, social services and community-based resources. The CRC works closely with community partners to plan and execute various outreach events and connect the community with a variety of health and social resources to ultimately optimize community health and wellness.

Grant: Benefits Access for Immigrants Los Angeles (BAILA) Network Grant
Grant Cycle Period: 06/01/2025 through 05/31/2026

Requirements

• High school graduate or General Educational Development (GED) Certificate with two years of experience in a community organization linking individuals to public health and social services.
• Current California driver’s license, access to reliable vehicle working excellent working condition, and proof of motor vehicle insurance required.
• Fluency in Spanish (speak, interpret, read, and write).
• Exceptional oral and written skills and public speaking experience.
• Pleasant, community-oriented attitude and a professional appearance.
• Sensitivity to the different cultures represented among members and staff.
• Ability to utilize a personal computer, with working knowledge of Microsoft office programs to include Microsoft Outlook.
• Ability to maintain complete confidentiality regarding health care and other patient or client information.
• Willing and able to work a flexible and sometimes variable schedule.

Nice To Haves

• Certified Enrollment Counselor (CEC) Certificate preferred. If not certified, must be able to complete training within 30 days of hire and maintain certification annually.
• Experience in or a working knowledge in a managed care environment preferred.
• Some knowledge and understanding of the public charge assessment preferred.

Responsibilities

• Links patients and families with third party payer programs, health and behavioral benefit services, social services and community-based resources.
• Works closely with community partners to plan and execute various outreach events.
• Connects the community with a variety of health and social resources to ultimately optimize community health and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED