Consumer Real Estate Servicing Assistant Manager (On-Site)

Community Financial System, Inc.•City of Olean, NY

1d•$66,000 - $108,804•Onsite

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Requirements

A.A. or A.S. degree required
All applicants must be 18 years of age or older
Proficient reading, writing, and grammar skills
Excellent mathematical skills
Thorough knowledge of Excel
Able to demonstrate ability to analyze data from reports/workbooks
Proficient communicative skills
Ability to create, implement, and maintain workflows based on regulatory guidelines
Highly organized; results driven with competency to meet demands of proficiency, effectiveness, and efficiency
Must be collaborative, have the ability to adapt and reprioritize, and have an independently objective mindset
Must be able to consistently demonstrate the Company’s core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
Minimum of two (2) years required supervisory experience
Minimum of four (4) years in a finance, accounting, collection, loss mitigation, servicing real estate loans, legal, or real estate field preferred

Nice To Haves

B.A. or B.S. degree strongly preferred
Business field of study strongly preferred
Minimum of four (4) years supervisory experience strongly preferred

Responsibilities

Assists the Consumer Real Estate Servicing Manager in leading and managing the Mortgage Collections, Loss Mitigation, Foreclosure & Bankruptcy, Asset Management, and Property Preservation sections of the department, which includes, but not limited to: Personnel issues such as hiring, training, coaching, and discipline
Conducting internal department audits to locate areas needing improvement and clearing exceptions to remain compliant
Preparing work schedules and processes to expedite workflow
Develops, maintains and administers policies and procedures established and guided by the Bank, Investor, and/or regulatory agencies, to remain in compliance
Addresses borrower complaints, escalations, and issues promptly, ethically, and fairly by following agency and Bank guidelines and procedures
Collaborates with other departments and branches to improve or develop effective practices, address needs and expand on opportunities
Confirms all monthly department requirements are processed and approved, whether through conducting, oversight, or delegating, which includes, but is not limited to: Non-accrual placement, Reversing non-accrual placement, Charge-offs and write-downs, Investor delinquency reporting, General ledger reconciliations, Other reports and process as required
Performs all collection and servicing duties as needed
Other duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensures ongoing adherence to pertinent policies, procedures, and internal controls, and meets all job-specific training requirements in a timely fashion