Consumer Protection Enforcement Manager

Baltimore City•Cocoa, FL

4d•$73,897 - $96,206•Onsite

About The Position

The Consumer Protection Enforcement Manager serves as the Department's senior enforcement official and is responsible for planning, directing, coordinating, and evaluating all consumer protection, licensing compliance, investigative, and enforcement activities. The Enforcement Manager oversees inspections and investigations of consumer complaints, unlicensed business operations, licensing violations, and violations of local consumer protection laws and regulations for the Department of Consumer Protection and Business Licensing (CPBL). The Consumer Protection Enforcement Manager directly supervises Inspectors and Investigators and collaborates closely with the Director, the Deputy Director, the Board of Consumer Protection and Business Licensing, and other regulatory agencies to ensure consistent, fair, and effective enforcement of City laws and regulations. This position is responsible for developing enforcement strategies, managing complex investigations, monitoring performance metrics, and ensuring compliance with departmental policies and legal requirements. Employees in this class work a conventional work week, subject to evening or weekend hours as required. Work is performed in an office with few uncomfortable or hazardous working conditions. Work requires minimal physical exertion.

Requirements

Bachelor’s degree in public administration, business administration, regulatory affairs, law, or a related field
Five (5) years of progressively responsible experience in regulatory enforcement, investigations, compliance, inspections, consumer protection, code enforcement, or licensing administration.
At least three (3) years of supervisory experience preferred.
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit.
Knowledge of the physical layout of the City of Baltimore.
Knowledge of Article 15 of the Baltimore City Code.
Ability to conduct physical inspections of commercial properties and equipment.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain effective working relationships with others.
Ability to formulate and maintain inspection work schedules and routes.
Ability to write reports and maintain files.
Ability to research and investigate public complaints.

Nice To Haves

At least three (3) years of supervisory experience preferred.

Responsibilities

Plans, directs, and evaluates all enforcement and investigative activities.
Coordinates inspections, investigations, compliance reviews, and field operations.
Develops and delivers compliance Education and outreach programs for businesses.
Leads investigations involving patterns of fraud, deceptive trade practices, and unlicensed business activity.
Reviews financial, licensing, advertising, and business records.
Drafts investigative findings and recommendations for enforcement action.
Prepares cases for administrative hearings and legal review.
Testifies at hearings and administrative proceedings.
Assists in developing enforcement policies and investigative procedures.
Participates in multi-agency enforcement operations and task forces.
Monitors industry trends and emerging consumer protection issues.
Performs related work as assigned.