Consumer Loan Underwriter - Remote

Velera

1d•$23 - $36•Remote

About The Position

The Consumer Loan Underwriter I evaluates consumer loan applications for quality and accuracy and makes lending decisions based on applicants’ credit histories and the guidelines and policies of client institutions. Applications may be received by phone, Internet, indirect channels, remote login, and data entry. The role also monitors applications handled by Contact Center Representatives and helps resolve issues raised by customers, financial institutions, and internal teams while supporting departmental workflow and goals. The underwriter supports multiple application channels and loan origination systems, finalizes Velera Representative applications, reviews the accuracy of information templates and promotional or rate-change information, supports cross-sell products, and reports identified risks. The position also assists Contact Center representatives with lending questions and training on new technology and client programs, and works with credit unions on member or customer issues. This is a remote role with a second-shift schedule of Tuesday through Saturday, 1:00 p.m. to 10:00 p.m. CST. Velera describes its work environment as remote-first and flexible.

Requirements

Completion of high school or equivalent.
At least 1 year of experience as a Lending Underwriter.
Knowledge of lending underwriting best practices and Contact Center loan application processing.
Knowledge of the indirect and direct lending process, including their differences.
Ability to communicate effectively verbally and in writing.
Demonstrated understanding of credit and lending, including underwriting skills in risk assessment and capacity ratio assessment.
Ability to use judgmental risk evaluation to determine appropriate loan decisions.
Ability to read and evaluate text and non-text credit files for all three CRAs.
Ability to adapt underwriting profiles for numerous financial institutions.
Ability to monitor multiple Remote Login indirect loan queues in addition to Internet and phone applications.
Ability to interpret credit bureau information.
Ability to understand and work with multiple loan origination systems, such as Loans PQ, Fiserv Originate Loans, Temenos, Decision Lender 4.0, and arc OS.
Proficiency in Microsoft Office, including Excel, Word, and Teams.
Ability to maintain confidentiality of handled materials.
Ability to work flexibly under high pressure in a complex environment and autonomously without constant supervision.
Ability to sit regularly; use hands to finger, handle, or feel; and talk or hear. Close vision is required, and the employee may occasionally need to lift or move up to 25 pounds.

Nice To Haves

Associate degree.
At least 1 year of Contact Center experience in a loan Contact Center position.

Responsibilities

Evaluate consumer loan applications for quality and accuracy and make decisions based on credit history and client institution guidelines and policies.
Process phone, Internet, indirect, ExpressLink, and data-entry applications as needed, and monitor the quality, efficiency, and accuracy of applications taken by Contact Center Representatives.
Finalize Velera Representative loan applications.
Evaluate and report on the quality and accuracy of information templates, including rate changes and promotional information.
Provide ongoing support for cross-sell products.
Report identified risks to the appropriate team or management, and manage, monitor, and report risks within the work area, including Information Security risks.
Provide Contact Center representatives with support on lending questions.
Assist with training on new technology and client programs.
Monitor loan applications for quality and compliance with loan standards, and interact with credit unions regarding member or customer issues.
Assist department members as needed to minimize errors that could result in monetary loss and maintain reasonable control of departmental activities.
Deliver exceptional service to internal and external clients and perform duties in accordance with company policies, procedures, service standards, and applicable laws.
Support the company’s mission, vision, core values, and long-term business objectives, and contribute to a workplace where employees feel valued, respected, and connected.
Maintain regular and reliable attendance.
Perform other duties as assigned.