PART TIME - Consumer Loan Underwriter

Velera

14d•$23 - $36•Remote

About The Position

The Consumer Loan Underwriter I evaluates consumer loan applications for quality and accuracy and makes lending decisions based on applicants’ credit histories and the guidelines and policies of client institutions. The role handles phone, Internet, indirect, ExpressLink, remote-login, and data-entry applications, and supports business needs across these channels. It also involves resolving issues for customers and financial institutions, monitoring application quality and departmental workflow, and helping the team meet its goals. The underwriter provides lending support to Contact Center representatives, helps train colleagues on new technology and client programs, monitors application quality and loan standards, and communicates with credit unions about member or customer issues. The role reports identified risks, supports cross-sell products, evaluates information templates and promotional or rate-change information, and assists department members in minimizing errors and potential financial losses. The position is part-time, scheduled Monday through Wednesday from 3:30 p.m. to 8:30 p.m. and Saturday from 1:00 p.m. to 9:30 p.m. Central Time. Velera describes its work environment as remote-first and flexible.

Requirements

High school completion or equivalent.
At least 1 year of experience as a Lending Underwriter.
Knowledge of lending underwriting best practices and Contact Center loan application processing.
Knowledge of the indirect and direct lending process, including their differences.
Ability to communicate effectively verbally and in writing.
Understanding of credit and lending.
Underwriting skills that include risk assessment and capacity ratio assessment.
Ability to use judgmental risk evaluation to determine appropriate loan decisions.
Ability to read and evaluate text and non-text credit files for all three CRAs.
Ability to adapt underwriting profiles to different financial institutions.
Ability to monitor multiple Remote Login indirect loan queues as well as Internet and phone applications.
Ability to interpret credit bureau information.
Understanding of multiple loan origination systems, such as Loans PQ, Fiserv Originate Loans, Temenos, Decision Lender 4.0, and arc OS.
Proficiency in Microsoft Office, including Excel, Word, and Teams.
Ability to maintain confidentiality of materials handled.
Ability to be flexible and work under high pressure in a complex environment.
Ability to work autonomously without constant supervision.
Regular and reliable attendance.

Nice To Haves

Associate degree preferred.
One year of Contact Center experience in a loan Contact Center position preferred.

Responsibilities

Evaluate loan applications for quality and accuracy and make decisions based on credit history and client institution guidelines and policies.
Process phone, Internet, indirect, ExpressLink, and data-entry applications as business needs require.
Monitor the quality, efficiency, and accuracy of loan applications taken by Contact Center representatives.
Finalize Velera Representative loan applications.
Evaluate and report on the quality and accuracy of information templates, including rate changes and promotional information.
Provide ongoing support for cross-sell products.
Report identified risks to the appropriate team and/or management, including risks within the work area such as information security risks.
Provide lending support to Contact Center representatives.
Assist with training on new technology and new client programs.
Monitor applications to ensure quality and loan standards are met, and interact with credit unions regarding member or customer issues.
Assist department members to minimize errors that could result in monetary loss and maintain reasonable control of departmental activities.
Deliver exceptional service to internal and external clients and perform duties in accordance with company policies, procedures, service standards, and applicable state and federal laws.
Maintain regular and reliable attendance and support Velera’s core values and workplace commitments.
Perform other duties as assigned.