Consumer Loan Servicing Specialist

Webster First Federal Credit Union•Worcester, MA

8d•$20 - $22•Onsite

About The Position

The Consumer Loan Servicing Specialist is responsible for executing the day-to-day tasks associated with departmental operations which include the origination and servicing of the consumer loan portfolio and ancillary services. All training will be provided at the team level or through the training department as available or needed.

Requirements

Ability to read, analyze, and interpret written and oral instruction.
Ability to present information and respond to questions from members of management and credit union members.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
High school diploma or GED

Nice To Haves

Six months to one year of credit union/banking experience preferred.

Responsibilities

Perform post-closing quality/error review of completed loans including income analysis
Create and mail adverse action letters
Create and review reporting
Demonstrate exceptional “customer service” to our members and internal customers
Assist members with routine account-related questions and concerns
Process paperwork to produce vehicle titles on new loans
Manage and utilize title tracking system
Process the release of vehicle titles to members at payoff
Send letters of guarantee to insurance companies
Complete UCC-1 forms to release WFFCU’s security interest on a title
Complete lien release affidavit when a member has lost a title
Performs all tasks related to CPI (force-placed insurance) including insurance add-on’s, refunds, recalculating payments, working reports and notifying members
Track and maintain credit reports used in cross-selling
Process Skip-A-Pay requests
Prepare paperwork/files on delinquent loans and forward to the Collections department
Identify paid loans for the month and process a Minnesota Life Insurance report for accounting to process and issue rebates, process payments of insurance and debt cancelation, process claims
Quote payoff amounts to members, dealers on trade-ins, and insurance companies on losses
Process loan payoffs and pull files to release titles
Scanning documents
Sort and process incoming mail
Filing
Train and educate new staff upon request
Maintain a neat and orderly teller work area
Perform a detailed quality review of indirect loan documents
Program and fund indirect loan packages
Interact with and build relationships with indirect dealers and vendor partners
Assist in dealer management
Perform indirect loan funding transactions and accounting
Initialize ACH transactions to fund dealers
Interact with accounting department