Consumer Loan Servicing Generalist
About The Position
As a Consumer Loan Servicing Generalist, you will provide flexible departmental support across multiple functions within Loan Servicing. This role is designed for someone who thrives in a dynamic environment and can adapt to varying assignments that support production and operational efficiency. Responsibilities include assisting with loan maintenance, transaction processing, compliance, member inquiries, and cross-functional projects. While supporting multiple functions this role will make process improvements suggestions, initiatives that save paper and scale operations. This role will collaborate with internal teams to resolve issues quickly and ensure we deliver exceptional service to our members.
Requirements
- High School or GED required
- 5+ years’ experience in loan servicing operations or related financial roles.
- Strong attention to detail
- Excellent communication skills
- Ability to multitask
- Proficiency within loan origination and servicing systems, and compliance requirements.
- Demonstrated ability to work well in a team-oriented environment.
- Strong analytical and problem-solving skills, with the ability to assess operational performance and implement improvements effectively.
- Knowledge of IRS rules and regulations related to deposit accounts, IRAs, and deceased member processing.
- Knowledge of unclaimed property laws and regulations related to dormant accounts and escheatment processes.
- Proficient computer skills and software experience.
- Prolonged sitting throughout the workday with occasional mobility required.
- Corrected vision within the normal range.
- Hearing within normal range.
- Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
Nice To Haves
- Associate degree in related field or equivalent work experience is preferred.
- Relevant certifications, such as IRA Specialist and Deceased Specialist, are highly desirable.
Responsibilities
- Perform updates and changes to consumer loan accounts, including payment adjustments, due date changes, and support Servicemembers Civil Relief Act (SCRA) program.
- Handle payoff requests, loan adjustments, reversals, and related documentation.
- Assist with vehicle title processing, DMV paperwork, and equity loan reconveyance tasks.
- Process insurance payouts, refund checks, and related servicing tasks.
- Provide support via phone, email, and other channels for loan-related inquiries, ensuring exceptional service.
- Maintain knowledge of state and federal regulations, including Bank Secrecy Act, Servicemembers Civil Relief Act, and applicable lending laws.
- Assist with mail processing, document retrieval, and workflow monitoring to maintain production goals.
- Participate in system updates, upgrades, and new product deployment testing.
- Research and resolve issues related to loan servicing, collaborating with internal teams and external partners.
- Identify opportunities for process optimization and digital innovation.
- Support onboarding and cross-training initiatives; pursue professional development opportunities.
- Maintain accurate documentation of interactions, transactions, and workflow.
- Foster a positive, inclusive work environment that inspires others through words and actions; motivates other employees by embracing and practicing Golden 1’s mission, vision, and core values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
