Rep, Consumer Loan Inbound

BCU • Vernon Hills, IL

7d • Onsite

About The Position

Improve member financial well-being through BCU consumer loan solutions, while also building member loyalty through world class service.

Requirements

• High School diploma or equivalent required
• Minimum 2 years sales experience.
• Excellent written and oral communication skills.
• Demonstrated ability and experience in providing world-class customer service.
• Ability to collect and analyze data.
• Proficient in basic use of Windows operating system, e-mail, and the Internet.
• Strong communication, analytical, sales and telemarketing skills required.
• Skillful at prioritizing work and able to perform in a fast-paced environment.
• Ability to perform multiple tasks simultaneously.

Nice To Haves

• college degree a plus
• Bilingual a plus.

Responsibilities

• Provide a high level of member service handling requests from multiple inbound channels.
• Identify member needs by cross selling BCU products and services, as well as optional loan and collateral protection products.
• Consistently achieve monthly and annual sales and service goals, including phone queue service levels.
• Determine collateral valuations.
• Apply current BCU lending fundamentals, policies, and procedures while upholding quality standards.
• Maintain a working knowledge of credit reports to evaluate credit standing, perform needs assessment, and identify competitor buyout opportunities.
• Provide fundamental credit counseling to members where appropriate and necessary.
• Work with dealerships and other finance companies when necessary.
• Successfully complete all required registrations or certifications as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED