Consumer Loan Recovery Manager
About The Position
This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA. The Consumer Loan Recovery Manager is responsible for managing the recovery lifecycle of late-stage delinquent and charged-off secured consumer loans, with a primary focus on auto loans and single-family real estate. This role oversees repossession, foreclosure, asset liquidation, and post-charge-off recovery strategies, including the marketing and sale of Real Estate Owned (REO) properties. The position aims to maximize recovery value, minimize losses, and ensure full regulatory and legal compliance while maintaining a disciplined, customer-sensitive approach.
Requirements
- Bachelor's Degree or the equivalent experience. Specialty: Finance, Business Administration, Accounting. (Required)
- 5 or more years secured loan collections, loss recovery, default management. (Required)
- 2 or more years management / leadership experience. (Required)
- Comprehensive background in secured asset recovery and collateral liquidations. (Required)
- Strong understanding of legal and regulatory frameworks. (Required)
Nice To Haves
- 3 or more years ICE / MSP servicing platform and /or Salesforce. (Preferred)
Responsibilities
- Lead recovery efforts for late-stage delinquent and charged-off auto and mortgage/home equity loan portfolios.
- Design and execute liquidation strategies including repossession, foreclosure, settlement, and deficiency recovery.
- Analyze portfolio performance, severity trends, and recovery timing to improve net recovery outcomes and oversee asset valuation strategies to ensure accurate recovery expectations.
- Oversee REO marketing strategies, including pricing, listing, property repairs and ensuring properties are properly maintained, insured, and compliant with local regulations during holding period.
- Ensure strict adherence to all applicable laws and regulations, including: FDCPA, CFPB, UDAAP, State foreclosure and repossession laws.
- Lead, supervise, and motivate team members while supporting cross-functional collaboration within the company. Foster a positive, inclusive and results-driven team environment.
- Lead the team through process improvements and system / procedure updates by clearly communicating to ensure smooth adoption across the team.
- Conduct regular performance reviews, provide ongoing coaching and implement development plans.
- Use data insights to identify opportunities for process improvements and enhanced efficiency.
- This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.
Benefits
- medical plans with prescription drug coverage
- flexible spending account or health savings account depending on the medical plan chosen
- dental and vision insurance
- life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- paid time off programs
- holiday pay
- paid volunteer time
- disability insurance coverage
- maternity and parental leave
- adoption assistance
- educational assistance
- a robust wellness program with financial incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
