Consumer Loan Manager
About The Position
Forest Area Federal Credit Union is seeking an experienced and motivated Consumer Loan Manager to lead its Consumer Lending team. This role involves leading people, growing loan production, making sound lending decisions, improving processes, and creating an exceptional member experience. The Consumer Loan Manager will oversee the Consumer Loan Department and contribute to the future of consumer lending at Forest Area FCU. This position requires collaboration with branch leadership and other departments to expand lending opportunities while maintaining strong credit quality, regulatory compliance, and efficient operations.
Requirements
- 3–5 years of progressively responsible consumer lending experience, including supervisory or management experience.
- Thorough knowledge of consumer lending principles, underwriting, credit analysis, and loan servicing.
- Working knowledge of federal and state regulations affecting consumer lending.
- Proven leadership, coaching, mentoring, and employee development skills.
- Strong analytical and decision-making abilities, with experience interpreting lending reports and portfolio performance.
- Experience with automated underwriting systems, loan origination software, and core processing systems.
- A proven track record of selling and servicing loans.
- Excellent communication, interpersonal, relationship-building, and supervisory skills.
- Strong organizational, project management, and problem-solving abilities.
- Proficiency with Microsoft Office applications, including Excel and Word.
Responsibilities
- Lead, coach, mentor, and develop the Consumer Lending team.
- Oversee the day-to-day functions of the Consumer Loan Department and ensure departmental goals are achieved.
- Develop and execute consumer lending strategies that support loan growth, profitability, and exceptional member service.
- Exercise loan approval authority within established limits and assist staff with complex lending decisions, escalations, and exceptions.
- Monitor consumer loan portfolio performance, including delinquency, charge-offs, loan quality, and risk trends.
- Identify opportunities to improve lending products, policies, procedures, workflows, and overall efficiency.
- Analyze lending production, portfolio performance, and key performance indicators to identify trends and recommend improvements.
- Partner with Retail Operations, Marketing, Collections, Compliance, Information Technology, and other departments to support lending and organizational initiatives.
- Collaborate with Marketing to develop consumer loan promotions and initiatives that support loan growth.
- Work with Information Technology and third-party vendors to optimize lending systems, underwriting tools, and operational processes.
- Coordinate consumer lending training, education, and professional development for lending staff.
- Keep executive leadership informed of key lending trends, operational risks, and departmental performance.
- Foster a culture of continuous improvement, teamwork, accountability, and member-focused service.
Benefits
- Competitive salary: $60,000–$90,000
- Comprehensive health, dental, and vision insurance
- Retirement benefits
- Paid time off and paid holidays
- Professional development and training opportunities
- A collaborative and supportive work environment
- Opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
