Consumer Loan Processor II
About The Position
Funds Consumer Loans (Auto Loans, Personal Loans, Credit Cards, and Educational loans) and provides world class Member Service to our Members. Possesses basic knowledge of all Consumer Loan products and supports frontline teammembers with loan funding support. Communicates to Members by phone and email to collect necessary documentation to in order to clear stipulations. Verifies that information and documentation is accurate and complete. Creates loan documents for Members to sign within the core loan operating system. Utilizes Docusign and schedules time with Members to sign documents. Disburses loan proceeds to Members, and handles all direct payments for loan payoff requests. Prepares FedEx packages for direct payments and ensures all necessary documentation is included for proper payoff, and that the CU will receive title for auto loans. Communicates with franchised/non-franchised Dealerships and lending institutions for support with missing or incomplete files, dealer draft policy and other applicable questions. Assists frontline teammembers with assistance to loan funding questions and funding procedures Performs consumer loan applications and analyzes credit data for pertinent Member financial history. Provides consultative services to Members regarding credit union loan products and services by assessing the Member's needs, addressing their concerns and gaining agreement as well as referring Members for loan requests. Maintains a working knowledge and understanding of the Consumer Lending Standard Operating Procedures and Policies.
Requirements
- High School Diploma or GED required
- 1-3 years of prior related experience required
Responsibilities
- Funds Consumer Loans (Auto Loans, Personal Loans, Credit Cards, and Educational loans) and provides world class Member Service to our Members.
- Supports frontline teammembers with loan funding support.
- Communicates to Members by phone and email to collect necessary documentation to in order to clear stipulations.
- Verifies that information and documentation is accurate and complete.
- Creates loan documents for Members to sign within the core loan operating system.
- Utilizes Docusign and schedules time with Members to sign documents.
- Disburses loan proceeds to Members, and handles all direct payments for loan payoff requests.
- Prepares FedEx packages for direct payments and ensures all necessary documentation is included for proper payoff, and that the CU will receive title for auto loans.
- Communicates with franchised/non-franchised Dealerships and lending institutions for support with missing or incomplete files, dealer draft policy and other applicable questions.
- Assists frontline teammembers with assistance to loan funding questions and funding procedures.
- Performs consumer loan applications and analyzes credit data for pertinent Member financial history.
- Provides consultative services to Members regarding credit union loan products and services by assessing the Member's needs, addressing their concerns and gaining agreement as well as referring Members for loan requests.
- Maintains a working knowledge and understanding of the Consumer Lending Standard Operating Procedures and Policies.
- Performs other duties as assigned.
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
