Consumer Loan Processor - Underwriter

Arsenal Credit Union•Arnold, MO

7d•Onsite

About The Position

Founded in 1948, Arsenal Credit Union is a federally insured, state-chartered financial cooperative with approximately $400 million in assets. We are passionate about helping our members take charge of their finances through exceptional service delivered across our branch network and powerful digital banking tools. Our mission is to equip members with the confidence, resources, and technology they need to achieve their financial goals — and crush them! As a proud recipient of the St. Louis Post-Dispatch Top Workplace award in both 2024 and 2025, we celebrate a workplace culture built on unity, trust, and respect. We recognize that our employees are our greatest asset, and we are committed to fostering a welcoming, supportive, inclusive, and inspiring work environment. At Arsenal, you’ll find fair treatment, open communication, and opportunities for personal growth. Together, we empower our employees to advocate for our members, deliver exceptional service, and make a meaningful difference in our community. We have an opening for a Consumer Loan Processor - Underwriter at our headquarters in Arnold, MO. The Loan Underwriter is responsible for assisting the credit union and its members in a consumer loan underwriting environment. This position will be responsible for mining/sourcing loan applications for opportunities to assist members and assisting with various administrative duties to support the Lending Department, including cross-training in sales and other areas as needed. The Loan Underwriter will be part of a team rotation for the queue approving indirect auto loans. The typical rotation for the queue is once a month, covering after-hours, which will be discussed in detail during the in-person interview.

Requirements

Requires a high school diploma, some college preferred
Minimum 3 – 5 years' experience, including extensive experience with loan documentation and underwriting
Excellent computer proficiency - Excel, Word, Windows, Outlook
Exceptional skills in credit mining and looking for loan solutions for members
Strong attention to detail
Solid communication, analytical, and organizational skills required
Thorough knowledge of financial and operational functions
Working knowledge of applicable lending regulations
Must have NMLS and Notary Public (or the ability to obtain within 3 months of hire)

Responsibilities

Delivering high-quality, consistent service to both internal and external members across multiple loan queues.
Overseeing the underwriting loan queue process and applications across multiple loan queues.
Sourcing member credit bureaus to look for opportunities to improve members' financial situation.
Carrying out various clerical duties and necessary daily processing tasks to support management, including but not limited to processing title applications and notices of liens, debt protection inquiries, claims, remittance of premiums, and payment posting, GAP, and vehicle service contract remittance, loan payoffs, and title releases, etc.
Loan tracking and review for compliance audits.
Taking an active role in the development, documentation, and ongoing maintenance of underwriting policies and procedures, updating or creating procedural documentation as needed for regulatory compliance or product changes.