Consumer Loan Originator

Peninsula Federal Credit Union•Escanaba, MI

8d•$19 - $23•Onsite

About The Position

Are you passionate about exceptional member service and making a positive impact in your community? At Peninsula Federal Credit Union, we are more than just a financial institution - we are a team dedicated to living our mission: "To be the trusted financial partner within our communities." We invest in our employees through training, empowering them to help members with great products and services every day. If you are looking for a meaningful career where your work truly matters, we would love to meet you! The selected applicant should demonstrate a highly motivated, positive, outgoing, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members who apply for credit. Consistently demonstrates the ability to think independently, outside the box, by effectively responding to each individual member's unique situations; not stuck in a mass production box. Commands a thorough knowledge of the lending process from application to closing to ensure maximum funding rates. Demonstrates an unsurpassed commitment to exceptional member service and teamwork. Is fully knowledgeable of all credit union products and services and is able to confidently offer appropriate solutions to fit member needs. Is able to clearly and effectively communicate with members and all levels of staff in oral and written form and is proficient with applicable technology.

Requirements

One year to three years of similar or related experience.
High school graduate or equivalent
Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Must be accurate with numbers, managing files and records, and other loan office procedures and terminology.
Ability to operate general office equipment, such as computers, calculators, copiers, scanners, and possess computer keyboarding skills.
Has a general understanding of Credit Union operations.
Maintains confidentiality related to Credit Union operations and work-related information.
Must have good communication skills.
Must be able to sit for long periods of time in a day, possess hand, wrist, and finger dexterity to use keyboard, phone, and calculator in a repetitive manner, and the ability to view a computer monitor throughout your scheduled time.
Must be available to work from 7:30 a.m. to 7:30 p.m. Monday - Friday and Saturday and work a flexible schedule.
May be required to work at other branches and have the ability to travel to and from those branches.

Nice To Haves

Previous customer service or financial experience is a plus

Responsibilities

Use strong interpersonal skills to consistently achieve sales goals.
Display confidence in presenting appropriate solutions to fit members' needs.
Maximize opportunities to promote PFCU products and services to benefit the member and enhance the quality and depth of member relationship and profitability.
Demonstrate commitment to exceptional member service and have a strong knowledge of the loan origination process, especially taking the interview and viewing situations from the member's perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member.
Follow up to make sure the members' expectations have been met or exceeded.
Explain recommendations, products and services in ways members can easily understand.
Demonstrate patience, respect and empathy when dealing with difficult members or their complaints.
Maintain member account information on computer system.
Ensure appropriate records are maintained and required reports are prepared accurately and in a timely manner.
Be aware of departmental and companywide goals and be able to prioritize work to achieve funding goals.
Excel in a high stress environment and be able to meet goals and deadlines.
Provide timely and accurate information, responses, and decisions to internal and external members.
Act as liaison between members and various departments.
Help with training new employees in the department.
Perform other job-related duties as assigned.