Consumer Loan Originator

Peninsula Federal Credit Union•Escanaba, MI

18h•Hybrid

About The Position

Peninsula Federal Credit Union is seeking a passionate Consumer Loan Originator dedicated to exceptional member service and making a positive impact in the community. The credit union is committed to investing in its employees through training, empowering them to assist members with great products and services. This role offers a meaningful career where work truly matters, within a positive, member-focused environment.

Requirements

One year to three years of similar or related experience.
High school graduate or equivalent.
Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Must be accurate with numbers, managing files and records, and other loan office procedures and terminology.
Ability to operate general office equipment, such as computers, calculators, copiers, scanners, and possess computer keyboarding skills.
Has a general understanding of Credit Union operations.
Maintains confidentiality related to Credit Union operations and work-related information.
Must have good communication skills.
Sedentary work: must be able to sit for long periods of time in a day, possess hand, wrist, and finger dexterity to use keyboard, phone, and calculator in a repetitive manner, and the ability to view a computer monitor throughout your scheduled time.
Must be available to work from 7:30 a.m. to 7:30 p.m. Monday - Friday and Saturday and work a flexible schedule.
May be required to work at other branches and have the ability to travel to and from those branches.
Effective communication and interpersonal skills.
A commitment to excellent member service.
A team-oriented mindset.
Highly motivated, positive, outgoing, influential personality with a strong emphasis on sales and results orientation.
Ability to think independently, outside the box, by effectively responding to each individual member's unique situations.
Thorough knowledge of the lending process from application to closing to ensure maximum funding rates.
Unsurpassed commitment to exceptional member service and teamwork.
Fully knowledgeable of all credit union products and services and able to confidently offer appropriate solutions to fit member needs.
Able to clearly and effectively communicate with members and all levels of staff in oral and written form and proficient with applicable technology.
Fully familiar with all deposit account products, underwriting philosophies, lending decisions (approved, denied, or conditioned), approval stipulations, loan products and services, credit bureau reports and scores, credit histories, applicable Federal regulations, Mechanical Repair Coverage, Guaranteed Asset Protection (GAP), Credit Life and Disability Insurance, loan and deposit rates, and lending policies and procedures.

Nice To Haves

Previous customer service or financial experience is a plus.

Responsibilities

Consistently achieve sales goals using strong interpersonal skills.
Present appropriate solutions to fit members' needs with confidence.
Maximize opportunities to promote PFCU products and services to benefit the member and enhance the quality and depth of member relationship and profitability.
Demonstrate commitment to exceptional member service and a strong knowledge of the loan origination process, taking the interview and viewing situations from the member's perspective to effectively respond to their needs and concerns.
Follow up to ensure members' expectations have been met or exceeded.
Explain recommendations, products, and services in ways members can easily understand.
Demonstrate patience, respect, and empathy when dealing with difficult members or their complaints.
Maintain member account information on the computer system.
Ensure appropriate records are maintained and required reports are prepared accurately and in a timely manner.
Be aware of departmental and companywide goals and prioritize work to achieve funding goals.
Excel in a high-stress environment and meet goals and deadlines.
Provide timely and accurate information, responses, and decisions to internal and external members.
Act as a liaison between members and various departments.
Assist with training new employees in the department.
Perform other job-related duties as assigned.