Consumer Loan Officer

Dow Credit Union•Midland, MI

1d•Onsite

About The Position

Dow Credit Union is looking for a Consumer Loan Officer who thrives on building relationships and guiding members through their lending journey. This role is part of a supportive organization that invests in its employees and offers a long-term career in the people helping people industry with an established and award-winning company. The position earns a competitive minimum starting hourly pay of $24.50 and includes benefits such as quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). Dow Credit Union's mission, established in 1937, is to serve its members with the best value for their money, continually striving to improve service by focusing on members. This is achieved by hiring and retaining loyal, team-oriented employees who care about members and conduct themselves with integrity and professionalism, offering competitive pay, excellent benefits, and a positive work culture that respects each other and encourages diversity, equity, and inclusion (DEI).

Requirements

2–3 years of consumer lending or related experience
Strong understanding of loan processing, regulations, and member service
Ability to make confident credit decisions and handle confidential information professionally
Excellent verbal and written communication skills
High school diploma or equivalent required

Responsibilities

Assist members in identifying personal lending needs and present the best loan options
Take applications online and in person, evaluate creditworthiness, and make sound credit decisions
Create loans within established authority while adhering to lending policies
Counsel members on credit issues and loan products
Maintain accurate documentation and manage the loan pipeline
Collaborate with internal departments and external partners (dealers, insurers, Visa, etc.)
Actively cross-sell additional credit union services