Consumer Loan Officer, 4700 Montgomery, Bilingual Encouraged

Rio Grande Credit Union•Albuquerque, NM

7d•Onsite

About The Position

The Consumer Loan Officer works in the Consumer Lending department and helps credit union members achieve their financial goals through member service and consumer lending. The position conducts lending in a sales and service environment, supports loan growth, and builds long-term financial relationships with members. It handles consumer lending requests by phone and video, processes applications and loan funding, gathers required documentation, and helps ensure accurate and timely service. The role also supports compliance, account monitoring, quality control, and credit union-wide projects. It has no supervisory responsibilities.

Requirements

Six months to two years of related experience, or a two-year college degree or specialized course of study, or two years of related experience.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from managers, clients, members, and the public.
Ability to read and write in English.
Ability to calculate discounts, interest, amortizations, proportions, percentages, cash flow, net present values, and depreciation, and apply basic algebra and arithmetic.
Ability to solve practical problems with concrete and flexible variables and interpret written, oral, diagrammatic, or scheduled instructions.
Working knowledge of Microsoft Office products.
Ability to perform the essential job functions, with reasonable accommodations as needed.
Ability to frequently lift and/or move up to 25 pounds.

Nice To Haves

Bilingual ability is encouraged.

Responsibilities

Conduct consumer lending in a strong sales and service environment to foster long-term member relationships and promote loan growth.
Review application pipelines and manage queues to maximize production, meet service and production targets, and prioritize referrals.
Provide excellent member service and product knowledge, maintaining a professional and friendly manner in member and coworker interactions.
Develop strong member relationships and support continued financial partnerships.
Answer incoming phone and video calls and assist members with consumer lending requests in a timely and professional manner.
Maintain knowledge of applicable regulations, procedures, and compliance requirements, including BSA, Red Flags, UDAAP, lending policies, and lending matrices.
Perform consumer lending functions, including data entry and loan funding.
Prepare, obtain, and verify required product and service documentation and other documents relevant to lending files.
Respond accurately to member requests the first time.
Maintain knowledge of consumer loan applications, title work, MMP and GAP policies, and debt cancellation products and materials.
Serve as a point of contact and subject matter expert for staff from branches and other departments, and ensure account-monitoring standards are followed.
Troubleshoot or escalate complex issues to a supervisor, manager, or appropriate business owner, exercising independent judgment and decision-making.
Participate in credit union-wide projects and committees.
Work with management to minimize findings from internal and external quality control reviews, audits, and examinations.
Follow credit union security procedures and promptly notify a supervisor or manager of irregularities.
Dispose of obsolete files according to retention schedules or legal requirements.
Update required CIP information in the core processor for members and customers on accounts and transactions.
Report suspicious activity to the BSA Officer or BSA Specialist and to the Risk Management department through the compliance group email.
Meet individual quarterly goals in the incentive plan and monthly scorecard.
Review loan applications for Red Flags according to BSA and Identity Theft Red Flag procedures.
Perform other duties as assigned by department supervisors and managers, Senior Management, and the President/CEO.