Consumer Loan Assistant

Glacier Bancorp, Inc.•Kalispell, MT

3d•Onsite

About The Position

This position provides a wide range of consumer loan-related functions, including preparing new and renewal loan documents and correspondence for loan officers and other bank/branch staff. The employee will have extensive contact with customers, vendors, the general public, and bank staff, interacting in a professional and courteous manner to enhance the overall efficiency and image of the bank. The company is described as celebrating its employees and deeply caring about the community, having been voted Best Employer and Best Place to Work in the Flathead.

Requirements

High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
Ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
Ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
Ability to work both independently and in a team environment.
Ability to understand and follow complex written and oral instructions.
Ability to communicate effectively verbally and in writing.
Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
Working knowledge of standard office equipment.
High school diploma or equivalent.

Nice To Haves

A moderate level of banking knowledge desired.

Responsibilities

Provide loan support for lenders.
Sort and check Laser Pro documents, Encompass, disburse funds, process consumer loans, handle correspondence.
Follow-up on various items including but not limited to insurance, liens, etc.
Process consumer loan payments, process telephone transfers and payoffs on titled and unsecured loans.
Handle customer inquiries, answer telephones and direct people to proper resources and/or staff as appropriate.
Sort and distribute mail and loan notices, help with filing.
Provide notary support for lenders and/or customers.
Complete data entry and/or board consumer loans and change in terms.
Embrace service pledge and provide extraordinary and consistent service to all internal and external customers.
Listen to and ask about customer’s needs.
Participate in required training, staff meetings, and lobby displays.
Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
Complete required bank training courses within assigned time frame(s).
Comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Complete assigned online training courses and achieve a passing score by due date.
Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, flexibility and adaptability in meeting bank and customer needs.
Keep work area tidy and maintain customer privacy.
Consistently maintain regular and reliable attendance.
Perform additional duties as requested or assigned.