Bilingual (English/Spanish) Consumer Lending Specialist

Prospera Credit Union • Appleton, WI

2d • Hybrid

About The Position

The Bilingual Consumer Lending Specialist plays a crucial role in assisting members (English and Spanish) with their lending needs while also working toward each member's unique version of prosperity by analyzing credit reports, cross-selling beneficial products, and identifying opportunities to improve members' financial well-being. This role requires the ability to have consultative and, at times, challenging conversations regarding underwriting decisions while focusing on what can be done to help members achieve their financial goals. The ideal candidate will thrive working in a centralized team, engaging members through video, phone, email, and call center channels.

Requirements

• 1–3 years of related lending experience is required.
• Ability to explain financial concepts clearly and supportively.
• Strong relationship-building and conflict-resolution abilities.
• Motivated by results and committed to member success.
• Skilled at identifying tailored financial solutions.
• Capable of managing a high-volume workload with accuracy and efficiency.
• Bilingual (English/Spanish) proficiency.

Responsibilities

• Interview members to understand their loan needs and financial status.
• Analyze credit reports and assess lending risks.
• Prepare and review loan documents for accuracy and compliance.
• Clearly explain loan terms and underwriting decisions.
• Recommend financial products that align with members' goals.
• Stay current on lending trends and regulations.
• Collaborate with collections and follow up on existing loans.
• Cross-sell credit union products and services.
• Manage multiple loan applications while maintaining service excellence.

Benefits

• Great Paid Time Off Benefits!
• Prospera Pays 90% of Medical Monthly Premium Costs!
• Prospera Matches Up to 5% of 401K Contributions!
• Prospera Provides Short-Term disability and Long-Term Disability at No Cost to You!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed