Consumer Lending Processor

The Power to Shine•Gainesville, FL

3h•Onsite

About The Position

The Consumer Lending Processor works directly with both internal and external members to help create and maintain an industry leading consumer lending experience. This position is responsible for accurately processing loan applications, collecting documentation, and providing timely support to both internal and external members from application through funding.

Requirements

One year to three years of similar or related experience.
A high school education or GED.
Excellent telephone and communication skills.
Good time management skills.

Nice To Haves

Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Responsibilities

Process a large volume of both inbound and outbound consumer loan-related phone calls, emails, and chats from both internal and external members daily within established service level timeframes.
Process loan declines assigned to declination queues and educating members on the benefits of the credit union’s credit builder loan solutions.
Support members, call center, branch, and centralized lenders with the completion of loan applications, the collection and verification of information contained in loan applications, and the disbursement of loan proceeds to members and creditors.
Monitor the ageing application and pending application queues and making outbound calls to applicants to complete applications.
Obtain and verify required loan documentation to assist in achieving quality control metrics.
Verify required Department of Motor Vehicles (DMV) documentation to properly record the credit union’s lien on collateral and working the outstanding stipulations queue for collection of required documents.
Educate members on the benefits of credit union products and services to help them achieve their financial goals.
Provide benefits of consumer loan protection products such as GAP, Mechanical Breakdown, and Debt Protection to help safeguard them from unforeseen life events.
Develop and maintain a comprehensive knowledge of the credit union’s loan products and services while working within and across department lines to ensure an industry leading member experience for existing and prospective members.
Perform other duties as assigned.
May serve as backup for Mortgage Processors.