Consumer Lending Manager
About The Position
At North Star Community Credit Union, we don’t just process loans—we help people move forward in life. Every decision you make directly impacts a member’s goals, stability, and future. We’re looking for a hands-on, people-first lending leader who is energized by developing talent, driving performance, and delivering meaningful member outcomes. If you thrive in a fast-paced lending environment, love coaching others to succeed, and want your work to truly matter every day, this is your opportunity to step into a high-impact leadership role and shape the future of consumer lending. In this role, you’ll be a key driver of lending success—balancing hands-on lending expertise with leadership, coaching, and strategic portfolio management.
Requirements
- 5–8 years of experience in consumer lending or financial services
- Proven success in loan origination, underwriting, and portfolio management
- Strong knowledge of consumer lending regulations and compliance requirements
- Demonstrated experience mentoring, coaching, or leading lending staff
- Strong communication skills with the ability to influence, guide, and collaborate
- Proficiency with Microsoft Office and core banking/lending systems
- High level of accuracy, accountability, and professionalism
Responsibilities
- Mentor, coach, and train lending staff on consumer lending policies, procedures, and best practices
- Help team members build confidence, consistency, and strong production results
- Foster a culture of accountability, learning, and member-focused service excellence
- Manage complex consumer loans from start to finish, including interviewing, underwriting, approval, and closing
- Ensure every loan decision reflects sound credit judgment, accuracy, and compliance
- Support seamless, high-quality member lending experience
- Monitor and analyze loan portfolio performance using a proactive, data-driven approach
- Oversee delinquency management and ensure strong credit quality across the portfolio
- Ensure regulatory compliance and accurate reporting, including oversight of the Visa credit card portfolio
- Identify risks early and take action to protect members and the credit union
- Continuously evaluate lending products, policies, and procedures for improvement
- Recommend enhancements to improve competitiveness and member value
- Stay current on lending trends, emerging products, and competitor rates
- Partner with leadership to recommend rate and product adjustments
- Collaborate with marketing to support consumer loan promotions
- Work closely with core systems teams to ensure smooth daily lending operations
- Support continuous improvement across lending workflows and systems
Benefits
- Meaningful Impact: Help shape financial outcomes for members and your team every day
- Leadership Opportunity: Influence lending strategy, performance, and team development
- Supportive Culture: Be part of a team committed to The North Star Way
- Growth & Innovation: Contribute to evolving lending products and practices
- Community Focus: Make a difference beyond the workplace through community involvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
