Consumer Lending/New Accounts Specialist (Des Moines Metro)

VisionBank•Grimes, IA

32d•Onsite

About The Position

The Consumer Lending/New Accounts Specialist provides a full range of products and services to customers with an emphasis on acquiring, expanding and enriching customer relationships. The individual in this position must have knowledge of financial services and consumer lending products including home equity loans, HELOC’s, auto loans, credit cards, and personal loans. They must be able to identify and analyze customer needs so that they can adequately recommend products and services. The individual provides a full range of banking services; assessing and handling customer accounts, obtaining and processing customer account information, and cross selling bank products and services.

Requirements

High school diploma or general education degree (GED).
At least two years of retail banking experience.
Prior consumer lending experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide.
Ability to compute rate and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Must be able to pass requirements to obtain a NMLS (Nationwide Mortgage Licensing System) number.
Must be able to make timely decisions exhibiting sound and accurate judgment.
Must have reliable transportation and be able to drive to all bank locations using own transportation.

Nice To Haves

Experience with Loan software, LaserPro and Fiserv.

Responsibilities

Interviews, takes applications, gathers information, and processes preliminary documentation on Loan requests.
Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Requests additional information if required.
Approves loans within limits of authority, communicates decisions with customers and prepares appropriate documentation.
Declines loans within limits of authority. Reviews denial recommendations with management when necessary.
Performs collection activities on assigned consumer loans.
Close loans within the employee’s area and coordinates and processes closings with Branch Managers and Assistant Branch Managers outside of employee’s area. Ensures that each loan is promptly and properly prepared, documented, processed, approved, and disbursed.
Seeks additional lending opportunities within customer profiles and credit reports. Creates and develops mutually beneficial solutions for customers and the Bank.
Ensures that lending operations are conducted in accordance with established VisionBank policies and are legally compliant. Assists customers with service problems or general inquiries in person, online, and via telephone while strengthening customer relations.
Administers the bank’s credit card program, including keeping up to date on Visa/Mastercard rules, and collections.
Performs various consumer lending administrative and tracking items as assigned.
Provides prompt, personalized, professional service to all customers in an exceptional manner, seeking out opportunities to exceed customer expectations and deepen relationships.
Meets expected service levels for wait time and accuracy.
Ensures that all customer requests are processed accurately and efficiently.
Provides borrowers with timely updates at key milestones in their loan process.
Always act in the customer’s best interest; consistently educate customers about their financial options.
Participates in the attainment of individual and branch goals.
Displays sound judgment in handling customer requests and exceptions, seeking and documenting approval as needed.
Initiates discussion to determine customer needs.
Sells additional products and services through cross-selling, portfolio development and focusing on the customer’s needs.
Explains various account options such as account ownership, business, IRA, funeral agreement accounts, savings, certificates, and checking account programs to customers.
Gathers, inputs, and verifies required personal information from customers, such as name, address, date of birth, employment information, social security number, etc., according to established procedures while maintaining the highest level of security
Prepares and reviews new account paperwork with customer.
Receives and processes initial deposits for new account opening. Verifies all cash transactions and ensures authenticity of all negotiable items before acceptance according to policies and procedures.
Refers new business customers to Commercial Lenders for additional bank services,
Refers secondary market loan opportunities to Mortgage Lenders.
Completes withdrawal requests and renewals on certificates of deposit.
Handles Individual Retirement Account and Health Savings Account (HSA) inquiries and transactions.
Informs customers of retirement account rules and restrictions.
Gathers and inputs necessary personal information from customers.
Prepares documents such as plan agreements, disclosure statements, CDs, signature cards, etc.
Verifies annual retirement account reports to customers. Processes IRA distributions and verifies coding of accounts.
Processes mail requests from other financial institutions for IRA transfers.
Maintains knowledge of various departments' services and functions in order to assist customers and make sales referrals.
Actively makes referrals to all areas of the bank.
Adheres to all State and Federal banking regulations.