Consumer Lending Centralized Processor

Old National Bank•Joliet, IL

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

High school diploma or equivalent required.
2+ years of experience in consumer lending, loan processing, loan operations, or related financial services experience preferred.
Experience with consumer loan products, including real estate-secured lending and home equity products, preferred.
Familiarity with loan origination systems, document management systems, and Microsoft Office applications.
Knowledge of consumer lending documentation, underwriting requirements, and regulatory compliance standards.
Proficiency with Excel and other Microsoft Office applications.
Strong organizational, communication, and customer service skills with the ability to manage multiple priorities and deadlines.

Responsibilities

Manage the Consumer Loan Processing Lifecycle
Own assigned consumer loan files from application through closing readiness.
Review loan applications and supporting documentation for completeness, accuracy, and compliance with underwriting requirements, regulatory standards, and bank policy.
Monitor pipeline activity, prioritize workflow, clear conditions, and proactively resolve issues that may impact processing timelines.
Ensure loan files are complete, accurate, and ready for document preparation, funding, and closing.
Deliver an Exceptional Customer and Partner Experience
Serve as the primary point of contact for borrowers throughout the processing lifecycle.
Communicate documentation requirements, outstanding conditions, timelines, and next steps to borrowers and business partners.
Collaborate with Community Lenders, Underwriting, Loan Documentation, Real Estate Services, closing agents, and third-party vendors to advance loans efficiently through the process.
Provide timely status updates and maintain consistent follow-up to minimize delays and deliver a seamless customer experience.
Ensure Quality, Compliance, and Operational Excellence
Collect, review, and validate borrower, collateral, insurance, and payoff documentation required to support lending decisions.
Verify information accuracy and ensure all loan documentation meets underwriting, regulatory, and internal policy requirements.
Maintain complete and accurate records within applicable systems and document all loan activity.
Identify, escalate, and resolve processing risks while supporting audit, quality control, and compliance objectives.
Support closing preparation, scheduling, and funding readiness activities.