Centralized Processor

Mortgage Investors Group•Knoxville, TN

7d•Onsite

About The Position

Mortgage Investors Group (MIG) is a trusted leader in the residential mortgage industry, dedicated to excellence, innovation, and service. We foster a collaborative, supportive environment where team members are empowered to grow professionally while making a meaningful impact in the communities we serve across the Southeast. At MIG, our success is built on the expertise and dedication of our people. We offer a comprehensive range of mortgage products, supported by in-house underwriting, processing, and appraisal services, and driven by technology that makes our work efficient and effective. Our culture values integrity, teamwork, and a shared commitment to helping clients achieve their goals — and we believe that starts with taking care of our employees. This position requires leadership skills and strategic thinking abilities. As the mortgage industry evolves into a digital age, the candidate for this role must be forward-thinking in developing workflows that capitalize on technology improvements. We are looking for someone who can think outside the box when it comes to traditional procedures and optimize processing turn times to facilitate production growth. This role must balance the highest level of customer service to every party involved in the transaction, both internally and externally, while meeting aggressive workflow milestones.

Requirements

High School or Equivalent
Ability to work with remote team members
Extremely comfortable learning and using different operating systems
Ability to operate proficiently within the Encompass LOS environment
Proficiency in multiple state regulations
Ability to follow different workflows based on Loan Officer’s communication needs
Ability to relate to all types of personalities and situations in an empathetic, calm, rational, and professional manner, maintaining a proper balance to meet all sales and corporate needs
Strong interpretive reasoning, problem-solving ability, and excellent analytical skills
Excellent written and oral communication skills
Ability to express and exchange ideas in a professional and courteous manner
Excellent organizational skills, ability to prioritize and perform in a constantly changing environment
Self-disciplined, self-motivated and self-reliant
Strong training ability to share knowledge with new employees or clients in a helpful and easy-to-understand manner
Working knowledge of Microsoft Word and familiarity with other business applications
Ability to work independently with little or no supervision
Carry out all reasonable requests by managers/supervisors, which the employee can perform
Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents
Maintain confidentiality of employee and company information
Record all hours worked accurately and honestly in the timekeeping system
Minimum 5 years processing secondary market mortgage loans including a strong knowledge of Conventional, FHA, VA, USDA, HFA’s, NonQM.
Basic understanding of Broker products.

Responsibilities

Provide anyone associated with the origination process with the highest and most efficient level of customer service in a friendly, courteous, and helpful way possible.
Communicate approvals to appropriate parties, both written and verbal.
Put together a complete loan package that properly communicates the borrower’s story to the underwriter.
Ensure all loans are processed in strict accordance with MIG, investor, agency, federal, state, and regulatory guidelines.
Ensure all documentation obtained corresponds directly to the loan or product type chosen by the client, that each form or piece of paper is original, if applicable, and free of errors or misrepresentation, and has proper signatures and dates.
Ensure LE, initial 1003, Intent to Proceed, and Servicing Disclosure are compliant.
Maintain current pipeline, meeting a minimum of 20 closed loans per month.
Update and coordinate with the Loan Officers or clients regarding loan file statuses (including suspended files).
Review Loan Origination Systems and automated underwriting data/information on a frequent basis to include, but is not limited to: Lock-in, Appraised Value, Loan to Value, Loan Amounts, Income and Assets information.
Obtain PUD/CondoID when necessary, order Liability Insurance, etc. from an agency, the Agent or Seller.
At minimum request contract, HFA (state agency) required documents, plans and specifications, applicable documentation for product and loan type from agent/client.
Verify property address and pull Data Tree upon receipt of file, review, update, and notify appropriate partners.
Order Title Work within 48 hours of receipt of loan file into pipeline.
Order appraisals and any other related documents.
Notify realtors, borrowers, or clients of all appraisal findings, coordinate the receipt of all final certifications and inspections with realtors and appraisers or clients, and place appraisal invoices in imaging.
Disclose final appraisal to borrower(s).
Obtain homeowner’s insurance documentation, termite letters, property taxes, and coordinate closing debt pay-offs with title company and closer.
Submit accurate and complete final loan package for underwriting.
Complete an 8-hour processor continuing education course each year – to process KY or other state property loans
Efficiently maintain and control a loan pipeline including Conventional, FHA, VA, RD and all HFA (state bond) files, and have an excellent understanding of all aspects of loan program guidelines.
If necessary, meet with customer to collect documentation when Loan Officer is absent with cause.
Perform the work of other processors during illness or vacation.
Other duties as assigned.