Consumer Lending Analyst

Leaders Credit Union•Jackson, TN

5d•Onsite

About The Position

Leaders Credit Union is hiring a Consumer Lending Analyst to join their Lending team. This role involves both underwriting consumer loan applications within delegated authority and serving as a system administrator for the Loan Origination System (LOS). The position requires reviewing and evaluating loan documents to ensure compliance with Credit Union lending policies and standards, making decisions on loan applications, and communicating with dealer partners and potential members. Additionally, the role is responsible for the day-to-day maintenance, user access, configuration, and issue resolution for the LOS, staying updated on system releases and enhancements, recommending refinements to automated decisioning logic and underwriting criteria, and leading User Acceptance Testing for system changes. The Consumer Lending Analyst will also act as the internal subject-matter expert for LOS-related questions and vendor interactions.

Requirements

3 to 5 years of similar or related experience.
A bachelor’s degree in business, accounting, economics, or any similar or related field.
Proficiency in Microsoft Suite of Products (Excel, Outlook, Word, etc.).
Must maintain a professional, courteous, and friendly atmosphere for members and co-workers.
Must have very strong communication skills with the ability to explain decisions and reasoning behind those decisions.
Must maintain a working knowledge of the credit union’s loan standards and governmental regulations.

Nice To Haves

Previous experience as a Consumer Lending Underwriter preferred.
Hands-on experience with a Loan Origination System strongly preferred.
Prior system administrator, configuration, or "power user" experience is a significant plus.
Comfort with data and reporting tools preferred.
A process-improvement mindset - someone who notices friction in a workflow and proactively brings a solution, not just the problem.

Responsibilities

Reviewing and evaluating loan documents from the branch network to ensure all loans are decisioned in accordance with Credit Union lending policies.
Reviewing and evaluating loan documents to ensure loan conditions meet credit union standards for indirect direct lending.
Evaluating the earnings and financial condition of applicants to make decisions to approve, counter, decline, or request additional information.
Reviewing loan documents for completeness and accuracy.
Recording loan denials with supporting data used for declining.
Maintaining records of approved and denied applications, making notes for any denials or exceptions.
Communicating directly with dealer partners as well as potential members in order to work through the approval process.
Serving as a system administrator for the LOS, including day-to-day maintenance, user access and permissions, workflow and queue configuration, template management, and resolution of system issues in partnership with IT and the LOS vendor.
Staying ahead of all LOS releases, enhancements, and product updates, reviewing release notes, attending vendor webinars and user groups, testing new functionality, and translating new features into actionable recommendations.
Maintaining automated decisioning logic and recommending refinements to decision rules, score cuts, stipulations, cross-sell offers, and third-party integrations.
Recommending improvements to underwriting criteria, lending policy execution within the system, and overall loan workflow by bringing data, peer benchmarks, and frontline insight to inform final decisions.
Leading User Acceptance Testing and change management for approved system enhancements, integrations, and new product rollouts.
Acting as the escalation point for LOS questions from underwriters, processors, and branch staff.
Serving as the internal subject-matter expert when working with LOS support and vendor partners.