Consumer Financing Coordinator

Jetson•North Vancouver, BC

8d•Onsite

About The Position

Jetson Home is building one of the most comprehensive consumer financing programs in the HVAC industry — spanning five markets, four lender tiers, multiple government programs, and a future captive lending platform. This role exists to own the day-to-day coordination and ongoing buildout of that entire financing ecosystem. The Consumer Financing Coordinator sits at the intersection of lender relationships, government programs, sales operations, and product development. You will keep the financing process running smoothly for every customer while simultaneously helping to build the next generation of Jetson's lending capabilities.

Requirements

2–4 years of experience in consumer lending, financial services operations, or a related field
Strong organizational skills and ability to manage multiple lender relationships and workflows simultaneously
Comfortable working across multiple markets and understanding that rules, programs, and processes differ by geography
Clear communicator — able to translate between financial/technical partners and internal sales and operations teams
Detail-oriented with a track record of catching errors before they become problems
Experience with modern tools, including AI, to automate and make your day more efficient.

Nice To Haves

Experience with home improvement, HVAC, or clean energy financing programs
Familiarity with government or utility rebate programs (e.g., GJGNY, Mass Save, CleanBC ESP)
Exposure to LOS platforms, loan origination workflows, or fintech partner integrations
Experience working in a startup or high-growth environment where you've had to build processes from scratch
Comfort with HubSpot or similar CRM tools

Responsibilities

Serve as a point of contact for Jetson's network of financing partners, including first-look lenders and waterfall providers
Monitor approval rates, funding timelines, and performance metrics across all lender tiers and flag anomalies early
Manage ongoing relationships with government and utility program administrators across all five markets: Go Green (CA), Renu/Westerra/Elevations (CO), Mass Save (MA), GJGNY/NYSERDA via Slipstream (NY), and CleanBC ESP (BC)
Stay current on program rule changes, funding availability, and new incentive opportunities across all markets
Manage the financing workflow from application submission through final funding, including the pre-installation financing verification step
Handle exceptions, escalations, and edge cases that arise during the customer financing process
Coordinate handoffs between the sales team, project coordinators, and lenders to ensure nothing falls through the cracks
Maintain and improve process documentation, including the multi-step financing flow from quote through final payment
Support the evaluation and launch of Jetson's future captive lending program, including vendor selection, program design, and rollout coordination
Help research new lending partners and government programs as Jetson expands into new markets
Contribute to the development of the four-tier financing waterfall — ensuring the customer experience across tiers feels seamless, not like a fallback
Track regulatory and compliance requirements across US and Canadian markets, flagging anything that affects how financing is offered or documented
Work closely with the engineering team on platform integrations — you won't write code, but you'll be the business owner defining requirements, testing flows, and coordinating launches
Partner with sales to train reps on financing options, approval likelihood, and how to present financing to customers effectively
Collaborate with operations on the pre-installation verification process to ensure financed jobs are funded before installation begins
Collaborate with the Rebates team as these financing offers are a complementary offering to our end consumers.