Consumer Experience Specialist

Ascension • Muncie, IN

4d • Onsite

About The Position

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Requirements

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

Nice To Haves

• Experience in a healthcare setting or healthcare related field
• familiarity with project management, process improvement or LEAN methodology

Responsibilities

• Provide service and service recovery support to consumers and patients.
• Guide the communication and investigation for complaints and grievances. Document, respond, or escalate in a manner that meets service levels and achieves improved satisfaction.
• Collaborate with key stakeholders to develop, implement service and service recovery initiatives and/or training.
• Participate in committees, work groups and process improvement teams aimed at improving consumer experiences.
• Serve as subject matter expert to address consumer experience insights with key stakeholders.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree